L1 Technical Remote Engineer

1 month ago

Bengaluru, India Unified Microsystems Full time

Weare actively seeking a dynamic and skilled L1 Technical RemoteEngineer to enhance our IT support team. The ideal candidate willpossess a broad expertise in desktop support adeptness introubleshooting Windows software issues network configurationsantivirus solutions and proficiency in managing printers peripheraldevices and audiovisual (AV) systems. Additionally expertise inOffice 365 administration including apps email Intune and licensemanagement as well as email support for iOS and Android devices iscrucial. The role demands a proactive problemsolver with acustomerfocused attitude and the ability to excel in a rapidlymoving remote workenvironment.

CoreResponsibilities:

  • Serveas the primary point of resolution for all user queries related tohardware software and applications ensuring a seamless userexperience.
  • Manageand resolve issues related to desktop and software setups includingthe installation and configuration of software drivers andantivirusprograms.
  • Addressnetwork problems to guarantee reliable and secure user connectivityalongside providing specialized email support for iOS and Androiddevices.
  • Overseethe functionality and troubleshooting of printers peripheraldevices and AV equipment facilitating effective communication andpresentations.
  • Administerthe Office 365 suite ensuring the smooth operation of applicationsemail accounts device management through Intune andlicensing.
  • Diagnoseand rectify technical problems involving internet connectivityemail clients IPTV VOIP and more with an emphasis on maintainingsecure and efficientoperations.
  • Documentall interactions and technical solutions in the company s ticketingsystem fostering clear communication and meticulousdocumentation.
  • Provideexpert guidance and support to endusers on leveraging varioussoftware and hardware to enhance their productivity andtechnologicalexperience.
  • Collaborateclosely with the IT team contributing to a cooperative andhighperforming workculture.
  • Stayupdated with the latest system information technological changesand updates to improve service quality continuously andeffectiveness.


Requirements
  • Provenexperience as a Technical Support Engineer Desktop Support EngineerIT Help Desk Technician or similarrole.
  • Strongunderstanding of computer systems mobile devices and other techproducts.
  • Abilityto diagnose and resolve basic technicalissues.
  • Familiaritywith remote desktop applications and help desksoftware.
  • Excellentproblemsolving and communicationskills.
  • Abilityto provide stepbystep technical help both written andverbal.
  • Bachelors degree in Information Technology Computer Science or relevantfield ispreferred.
  • Certificationssuch as CompTIA A CCNA Microsoft Certified Professional (MCP) ITILv4 or similar will beadvantageous.


Prerequisites Knowledge of auxiliary systems (structured cablingsystems, switches, CCTV, AV) Working with vendors to correctlyselect systems (switches, firewalls, audio/visual etc) Must havestrong English communication both written and verbal. Must beconfident and socially adept. Must have a proven track record ofexceeding sales targets. Must be committed to excellence and havean attention for detail. Must have a working capability fortechnical sales, including passing vendor sales certifications.Must be able to handle pressure from time to time and always meetdeadlines. Must have excellent time management and organisationskills.

  • L1 Engineer

    2 months ago

    Bengaluru, India Arting Digital Full time

    Position Title : L1 Engineer CTC : 3 - 3.6 LPA Experience : 1-2 Yrs Location : Bangalore Work mode : On-site Primary skills : Hardware Fixing, Dell authorized certificate. Qualification : Any EngineerRoles And Responsibilities :- L1 Engineers manage and resolve incidents reported by users within specified service level agreements (SLAs). They use ticketing...

  • Service Desk l1

    1 month ago

    Bengaluru, India nFrastructure Full time

    **JD - L1 - Service Desk** ***Job Description: -** To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest....

  • Soc-ir-engineer-l1

    4 weeks ago

    Bengaluru, India IBM Full time

    **Introduction** As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...

  • L1 It Support Engineer

    1 month ago

    Bengaluru, India Nityo Infotech Full time

    L1 IT Support EngineerRequirements •Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • Remote Engineer

    4 days ago

    Bengaluru, India NTT DATA Full time

    Job DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • L1 It Support Engineer

    2 months ago

    Bengaluru, India Nityo Infotech Full time

    L1 IT Support EngineerRequirements •Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • Remote Engineer

    4 days ago

    Bengaluru, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Remote Engineer

    4 days ago

    Bengaluru, Karnataka, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • ConSecure Technologies

    4 weeks ago

    Bengaluru, India ConSecure Technologies Pvt Ltd Full time

    We are hiring graduates from Meghalaya location Only.Role : Technical Support Engineer L1Position Type : 3 Months of Probations and Post Evaluation will be On-RollsShifts : 24-7 Rotational ShiftsWork Location : Bangalore (Work from Office) - Candidate must ready to relocate to Bangalore.Qualifications : Mandatory Passout Year 2022 OR 2023 from Meghalaya,...

  • L1 Service Desk Coordinator

    1 week ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Engineer-L1 Support

    2 days ago

    Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Engineer-L1 Support Engineer-L1 Support Req ID: Department: Tech COO Domains Enterprise Service Management Division: Technology Location: Bengaluru About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can...

  • Remote Engineer

    4 days ago

    Bengaluru, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Walk-In For L1-Technical Support at Bangalore on 10th May

    4 days ago

    Bengaluru, India Infosys BPM Full time

    WALK-IN FOR L1-TECHNICAL SUPPORT ON 10th, 17th & 22nd May 2024 AT BANGALOREGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM: Walk-In Drive on 10th, 17th & 22nd May 2024 at BANGALORE.Note: Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please...

  • Associate L1

    2 months ago

    Bengaluru, India Publicis Re:Sources India Full time

    Job Description Deliverables Achieve defined R&R in terms of: Closure SLA CSAT score Calls Stats Title Associate L1 Skills (must have) B.Tech or other graduation in Information and technology degree is must. MCP certification 24/7 environment support model. Minimum 1 year experience in information technology or technical support ...

  • Technical support Engineer

    2 months ago

    Bengaluru, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email,...

  • Technical support Engineer

    1 month ago

    Bengaluru, India LogiCoy, Inc. Full time

    Role:Technical support EngineerYears of Experience:In an approximate range of 2 to 6 years.Key Skills:Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental USCandidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email, On...

  • Customer Support Associate

    1 day ago

    Bengaluru, India FloBiz Full time

    Customer Support Associate (L1) - Chat Process Job brief - We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services - The responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be...

  • L3 Technical Support Engineer

    4 weeks ago

    Bengaluru, India Ultrabot Innovations Full time

    Job Description :As an L3 Technical Support Engineer, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction. You will work closely with our customers, as well as internal teams including L1/L2 support, engineering, and product development,...

  • Application Support Lead

    1 month ago

    Bengaluru, India Talent Corner Full time

    Roles and Responsibilities   Provide front-end (L1 and L2) support to clients and end users. Support enterprise-level application systems, offering both functional and technical assistance. Respond promptly to application-related queries and trouble ticket Investigate problems Desired Candidate Profile   Basic knowledge of server and network setup,...