Assistant Manager Front Office

Found in: Talent IN C2 - 2 weeks ago

Mumbai, India Marriott Hotels Resorts Full time

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.

  • Front Office Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    Mumbai, India Front Office Manager For 5star Hotel ( Candidates handled 300 rooms Full time

    Role & responsibilitiesFront Office Manager - MumbaiPlease Note : -Candidates from 5star Hotels Category. Handled atleast 300 rooms above.Immediate joiners preferred.Should have worked as Front Office ManagerPreferred candidate profileDiploma / Degree in BHMRegards,Laxmi GhoshSG OASIS CONSULTANCY PVT

  • Assistant Manager Front Office

    Found in: Whatjobs IN C2 - 2 weeks ago

    mumbai, India Marriott Hotels Resorts Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...

  • Front Office Assistant

    2 days ago

    Mumbai, India Ascot Hotel, Colaba Full time

    **We are having opening for (Front Office department at Ascot Hotel, Colaba) ** 8 hours duty with Paid Overtime, Meals on Duty and Travelling Allowance.** - Freshers with Diploma or Degree in Hotel Management whose willing to start their career into Front Office Department.**_ - **(Good English required as there are lot of International Guest)**_ - Interview...

  • Front Office Assistant

    Found in: Whatjobs IN C2 - 2 weeks ago

    navi mumbai, India Vijay Sale Full time

    Urgently Requirement for Front Office Assistant in the Location of Navi Mumbaibuilderligaljuinagar Ghansoli

  • Assistant Manager Guest Service

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India Accor Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Manager Guest Service

    Found in: Whatjobs IN C2 - 1 week ago

    mumbai, India Accor Full time

    Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Assistant

    2 days ago

    Mumbai, India Hotel Ascot Colaba Full time

    ** Freshers with Diploma/ Degree passed out Hotel Management students **_**those seeking to start their career into Front Office Department.**_ - **(Good English required as there are lot of International Guest) **_** Interview Venue will be at Hotel Residency Andheri** **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹16,000.00 - ₹19,000.00...

  • Front Office Assistant

    Found in: Whatjobs IN C2 - 2 weeks ago

    mumbai, India Fernandes & Associates Full time

    The Hotel Front Office Associate works in the hospitality industry offering the best possible service for the guests. He/she holds a key position in the hospitality industry. Front office is known to be the nerve centre of a hotel. Therefore, the front office associates deal with customer queries, their needs, complaints etc. They are the chief point of...

  • Front Office Assistant

    Found in: Talent IN C2 - 2 weeks ago

    Mumbai, India Fernandes & Associates Full time

    The Hotel Front Office Associate works in the hospitality industry offering the best possible service for the guests. He/she holds a key position in the hospitality industry. Front office is known to be the nerve centre of a hotel. Therefore, the front office associates deal with customer queries, their needs, complaints etc. They are the chief point of...

  • Front Office Receptionist

    1 day ago

    Mumbai, India DCC Group Full time

    **Job Title: Front Office Executive** **Location**: Andheri East **Position Overview**:As a Front Office Executive, you will be the primary point of contact for our organization, responsible for managing front desk activities, overseeing travel arrangements, coordinating ticket bookings, facilitating visa arrangements, and handling various administrative...

  • Front Office Associate

    7 days ago

    Mumbai, India The Byke Delotel Full time

    Hotel Management graduate preferred. - Takes care of the front desk operation including guest registration, room assignment and check-out procedures. - Oversee and supervises guest arrivalsand departureswith the front office executive and duty managers. - Co-ordinatingthe operation, you will also ensure that all guests experience a fantastic stay. - Provide...

  • Front Office Associate

    2 weeks ago

    Mumbai, India The Byke Delotel Full time

    Hotel Management graduate preferred. - Takes care of the front desk operation including guest registration, room assignment and check-out procedures. - Oversee and supervises guest arrivalsand departureswith the front office executive and duty managers. - Co-ordinatingthe operation, you will also ensure that all guests experience a fantastic stay. - Provide...

  • Front Office Assistant

    2 days ago

    Mumbai, Maharashtra, India Pranav constructions private limited Full time

    Keep front desk tidy and presentable with all necessary material (stationery, forms, brochures etc.) - Greet clients/visitors and make them feel valued. - Answer questions and address complaints. - Answer all incoming calls and redirect them or keep messages. - Receive letters, packages etc. and distribute them. - Prepare outgoing mail by drafting...

  • Front Office Assistant

    2 hours ago

    Mumbai, India The Sahil Hotel 292 Bellasis Road Mumbai Central East Full time

    **Job Summary** **Responsibilities and Duties** **Front desk assistants**, also known as receptionists, will be the first point of contact for anyone calling or visiting our Hotel. You will be responsible for answering the phone, directing calls and greeting guests and will have to perform some **administrative** work, such as maintaining files or...

  • Executive Assistant Front Office

    5 days ago

    Mumbai, Maharashtra, India Talent et au-dela Full time

    Job ID: Tead - 2002 Work Experience (Years): 3-4 **Job Type**: Permanent Posted Date: 03/02/2024 **Location**: Mumbai, MH **Overview**: **Executive Assistant cum Front Office.** - Female with good communication skills (Oral & Written) having work experience of around 3 to 4 years in real estate industry. Age band around 35 years. **Preferences** -...

  • Front Office Executive

    2 hours ago

    Mumbai, India Rendered Ideas Softgame Pvt Ltd Full time

    Keeping the front desk tidy and presentable with all necessary material - Coordinating and assisting internal teams with social media - Wide variety of administrative tasks like preparing reports, compiling documents - Managing overall Admin work - Proven experience as an Admin and Front Desk Executive - Familiarity with Social media - Play store, Instagram,...

  • Front Office Assistant

    2 days ago

    Mumbai, India Regent Hotel Colaba Full time

    ** Freshers with Diploma/ Degree passed out Hotel Management students**_**(Male Preferred) those seeking to start their career into Front Office Department. Good English required**_ - Interview Venue will be at Hotel Residency Andheri**_ **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹13,500.00 - ₹16,500.00 per...

  • Front Desk cum Office Assistant

    Found in: Talent IN C2 - 2 weeks ago

    Navi Mumbai, India B+m Surface Systems GmbH Full time

    Company OverviewB+m Surface Systems GmbH is a leading supplier of fully automated painting plants and paint application systems for surfaces with very high quality standards. With a focus on special surface quality, coating thickness, and the development of specific dosing and application processes, we strive to exceed customer expectations. Our in-house...

  • Front Office Executive

    2 hours ago

    Mumbai, India United Knowledge Education Consultants Pvt. Ltd Full time

    **JOB PROFILE** **Designation**: Front Office Executive **Location**: Andheri - West, Mumbai **Reporting**: Branch Manager **About SI UK** **Job Role**: **Responsibilities**: - reporting to management and assisting with administrative tasks - answering phone calls and forwarding calls to respective departments - scheduling and confirming appointments,...

  • Front Office Executive

    3 hours ago

    Mumbai, Maharashtra, India Cult.Fit Full time

    Are you an organized and personable individual with a passion for fitness and wellness? Do you thrive in a fast-paced and customer-centric environment? If so, we have the perfect opportunity for you! Cult.Fit is a leading fitness and wellness company that is dedicated to helping individuals achieve their health and fitness goals. We are currently seeking a...