Senior Client Care Executive,Priority Clients

Found in: Talent IN C2 - 3 weeks ago

Chennai, India Standard Chartered Bank Full time

Role Responsibilities

Job Purpose

To provide clients with information about Standard Chartered Bank’s Premium Banking Products. Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

Key Responsibilities

Sales

Interacting and understanding clients profile and their needs. Focus on the analysis and satisfaction of clients financial needs and objectives. To capitalize on cross-sell opportunities. To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio.

Service Quality

To achieve set targets in terms of service standards and clients satisfaction scores for all calls and ensure quality standards. 

Compliance Risk and Money Laundering Prevention Requirements

Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations. Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified. Continuous Improvement in Productivity to the standards prescribed from time to time. Upholding the values of the group & company at all time. Compliance with all applicable rules / regulations and company group policies.

Contributes To

Delivering world-class clients servicing embracing the Bank’s brand values and Outserve by deliver a consistent Service Excellence experience to clients Establish effective relationships with clients. Give clients a positive impression of themselves and the Standard Chartered Bank. Promote additional products to clients. Collect and process additional valuable clients information and business intelligence.

Judgement / Complexity

Provide professional advice and alternatives/solutions to clients request and queries using. Knowledge of bank’s products and services. Be flexible and sensitive to meeting clients needs. Initiate and drive to achieve set targets and service standards. Have strong selling and inter-personal skills to handle clients and to sell bank products.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Our Ideal Candidate Graduate. 2 years of experience in Sales(as per the job role). Excellent communication skills in written and verbal English. Basic computer skills. Strong service & Sales (as per the job role). Strong knowledge of bank’s products & services and willingness to learn new products. Manage conflicts and solve problems. Patient, Non-Confrontational, Resilient. Positive, polite, cheerful and courteous. Flexible to stretch and work across different calendar days and time zones in a week/month.

  • Client Relationship Executive

    2 days ago

    Chennai, Tamil Nadu, India Sakhi4life Full time

    Client Relationship Executives / Managers, Chennai Sakhi4life requires Client Relationship executives / managers for a start-up based in Chennai Graduates with 0-25 years’ experience with a graduation in any degree, preferably psychology or Social Studies to handle Senior care for a start-up. **Job Expectation** - Be a trusted resource for our elderly...

  • Client Relationship Executive

    4 days ago

    Chennai, India Elrevgen health care pvt Ltd Full time

    _**Greetings From Client relationship Executive.., **_ - **Position : Client Relationship Executive **_ - **Experience : 2-6 Yrs** **Skills**:_ - _ **Construction industry experience client handling, sales, client coordination.**_ - _**English fluency **_ - _**Negotiation and team handling **_ - **Salary : 25,000-35,000+ Incentive **_ - **Location : Chennai...

  • Senior Client Servicing Executive

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India Rage Communications P Ltd Full time

    Objective: A Senior Client Servicing Executive manages a client’s digital strategy to improve their digital presence and to achieve their digital marketing goals. Ensures a strong relationship with existing and potential clients. As a Senior Client Servicing Executive at Rage, you’ll get to: Provides cutting edge digital marketing solutions and...

  • Senior Client Servicing Executive

    Found in: Whatjobs IN C2 - 3 weeks ago

    chennai, India Rage Communications P Ltd Full time

    Objective: A Senior Client Servicing Executive manages a client’s digital strategy to improve their digital presence and to achieve their digital marketing goals. Ensures a strong relationship with existing and potential clients. As a Senior Client Servicing Executive at Rage, you’ll get to: Provides cutting edge digital marketing solutions...

  • Client Servicing Executive

    5 days ago

    Nungambakkam, Chennai, Tamil Nadu, India ADD UR CO LLP Full time

    1 to 3 Years of experience - Any Gender - Onboarding new clients and develop working relationships. - Leading and developing a team of sales representatives or customer care specialists. - Generating sales or service reports for clients and senior management - Conducting customer service presentations and workshops - Developing surveys and obtaining client...

  • Client Partner

    Found in: Whatjobs IN C2 - 3 weeks ago

    Chennai, India Dexian Full time

    Client Partner:Location: Bangalore or Chennai or Noida or HyderabadJob Type: Full-timeExperience Level: Mid-Senior Level (12-15 Years)Key Responsibilities:Build and maintain strong, long-lasting customer relationships,understanding their business needs and objectives.Partner with customers to understand their business needs and objectives...

  • Client Partner

    Found in: Whatjobs IN C2 - 3 weeks ago

    Chennai, India Dexian Full time

    Client Partner: Location: Bangalore or Chennai or Noida or Hyderabad Job Type: Full-time Experience Level: Mid-Senior Level (12-15 Years) Key Responsibilities: Build and maintain strong, long-lasting customer relationships, understanding their business needs and objectives. Partner with customers to understand their business needs and objectives...

  • Client Partner

    Found in: Appcast Linkedin IN C2 - 3 weeks ago

    Chennai, India Dexian Full time

    Client Partner:Location: Bangalore or Chennai or Noida or HyderabadJob Type: Full-timeExperience Level: Mid-Senior Level (12-15 Years)Key Responsibilities:Build and maintain strong, long-lasting customer relationships, understanding their business needs and objectives.Partner with customers to understand their business needs and objectives...

  • Client Partner

    Found in: Talent IN 2A C2 - 3 weeks ago

    Chennai, India Dexian Full time

    Client Partner:Location: Bangalore or Chennai or Noida or HyderabadJob Type: Full-timeExperience Level: Mid-Senior Level (12-15 Years)Key Responsibilities:Build and maintain strong, long-lasting customer relationships, understanding their business needs and objectives.Partner with customers to understand their business needs and objectives...

  • Client Relations Executive

    4 days ago

    Chennai, Tamil Nadu, India Artifex HR Full time

    Artifex HR is hiring for a Madtech company specializing in cohesive Ad Tech and Marketing Tech capabilities. Their primary focus is on delivering a fully integrated Online Marketing suite tailored for Realtors. We are seeking a Client Relations Executive with 1-2 years of experience in the real estate industry, digital marketing, and marketing fields. As a...

  • Customer Care Executive

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India GoodVibes Placement Services Full time

    Company OverviewGoodVibes Placement Services is a reputable recruitment and outsourcing firm based in Indore since 2019. We are committed to reducing unemployment in India by providing excellent services to our clients. Customer satisfaction is our top priority, and we strive to ensure that each client has a positive experience with our services.Job...

  • Client Relationship Executive

    5 days ago

    Chennai, India Unimarks Business Solutions Full time

    We Are Looking For A Customer-Focused And Proactive Customer Relationship Executive To Join Our Team. The Primary Responsibility Of The Customer Relationship Executive Will Be To Build And Maintain Positive Relationships With Customers And Clients, Ensuring Their Satisfaction With Our Products Or Services. **Responsibilities**: - Maintaining Accurate...

  • Client Success Team

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India Verifitech Services - India Full time

    As a Client Success Team Senior Executive, your primary responsibility is to ensure the success and satisfaction of clients by delivering exceptional service and building strong relationships. You will play a critical role in managing client accounts, addressing their needs, and driving long-term business growth. Your expertise in background verification...

  • Client Partner

    Found in: Whatjobs IN C2 - 3 weeks ago

    Chennai, India Dexian Full time

    Job Title: Client PartnerLocation: Chennai, Noida, Mumbai, Pune**Notice period: 30 days or Currently serving**Work mode: On-siteKey Responsibilities:Build and maintain strong, long-lasting customer relationships,understanding their business needs and objectives.Partner with customers to understand their business needs and objectives effectively.Identify,...

  • Client success team

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India Verifitech Services - India Full time

    Company OverviewVerifitech Services - India is a background verification services company based out of India. With a team of dedicated professionals, we provide comprehensive background screening solutions to clients from various industries. Our mission is to help our clients build trust and maintain a safe working environment through reliable and accurate...

  • Client Relations Executive

    5 days ago

    Chennai, Tamil Nadu, India Kenfill Techno Solutions Full time

    **Role: Client Relations Executive** **Location: Thoraipakkam, Chennai* Onsite - No remote** **Shift: Night Shift (6:30pm to 3:30am)** **Overview** **Responsibilities**: Develop and nurture relationships with existing clients to understand their needs and preferences. Serve as the primary point of contact for client inquiries, concerns, and...

  • Client Servicing Executive

    5 days ago

    Chennai, India Garage Brains Full time

    Client Servicing Executive Responsibilities: As a Client Servicing Executive, you should own excellent communication skills and have strong listening skills. - Building and maintaining long-lasting business relationships with clients - Ensuring to respond to client queries in a professional and timely manner - Assisting in the hiring process and providing...

  • Client Servicing Executive

    6 days ago

    Chennai, India Birth Marque | Branding Company Full time

    **Job description** We are looking for a dedicated and motivated Client Servicing Executive to join our Customer Service department. You should be able to identify and resolve client queries and complaints in a professional and timely manner. Besides, you should be able to maintain a record of your interactions with clients. As a Client Servicing Executive,...

  • Client Servicing Executive

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India Tekraa Management Services Pvt.Ltd Full time

    Job Description: Client Servicing ExecutivePosition Overview: We are seeking a Client Servicing Executive to provide excellent customer service, manage client accounts, and support new business pitches. This role requires building strong client relationships and ensuring their satisfaction.Responsibilities:Client Management:Act as the main point of contact,...

  • Client Connectivity Services Senior Analyst

    Found in: Talent IN C2 - 2 weeks ago

    Chennai, India DTCC Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills...