Director of Professional Services

4 weeks ago


Noida, India YO HR CONSULTANCY Full time
Director of ProfessionalServicesPharmacovigilanceLocationNoidaExperience15 to 20years
MusthaveExperience inPharma CoVigilance.(Minimum 5Years)Experience ina leadershiproleExperience inJiraExperience inprojectmanagementExperienceinITIL
MinimumRequirements
  • Btech/M.tech/MBA with emphasis on engineering or science or withequivalent practical experience
  • 15 years ofexperience in Information Systems with at least 10 years ofleadership experience
  • PV (Pharma Covigilance)Experience is mandatory
  • Knowledge ofJIRA
  • Support and Managed Servicesexperience
  • Strong Project Managementskills
  • ITILexperience


GeneralPurpose:Primaryresponsibility of this person would be to plan and direct thedaytoday operations of support and managed services for multipleclients. This individual will also be responsible for implementingstrategic plans supervising and training staff within thedepartment.
EssentialDuties &ResponsibilitiesAccountable for supporting daytoday operations of the Support andManaged Services group within the Professional ServicesOrganization. Specific duties include but are not limited to thefollowing:Responsible for leading hiring evaluating retaining and trainingstaff in the operations of the IT Service Desk/Managed Servicesgroup. Should be able to direct a customerfocusedteam. Work closelywith the product development DevOps and other IT teams (includingQA) to contribute to and develop procedures standards operationalcontrols processes and communication paths for the monitoring andsupport of Managed ServicesOperations. Provideweekly metrics to management internally andexternally.Measures user satisfaction with existing services to improve wherenecessary.Identifies and implements best practices for improving overallmanaged services operations and ensuring that the service levelagreements are met.Understands and follows industry best practices and methodologiessuch as ITIL. Solidknowledge of Managed Services operational and performance metrics(KPIs) Ability tocollaborate with IT Managers (internal and external) and alsoClevel executives.Handson experience in leading multiple teams in the delivery of24X7 managed services engagements that meet or exceed customerexpectations. Timeflexibility to work early mornings and late nights asrequired.

director,professionalservices,pharmacovigilance



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