Delivery Manager

3 weeks ago

Mumbai, India IKS Health Full time

Key Responsibilities:

Process:

Manage team production and conduct process Quality monitoring 

Manage work assignment allocation & review of work list 

Encourage & engage team members for continuous improvement / process optimization / automation ideas 

Manage Business Intelligence through reports & MIS for internal / client use Determine validity of ‘move to client’, either send back instructions to Rep or approve & move to client

Review coding review requests & quantify preventable issues

Communicate to Billing, PP or Coding as applicable

Scenario findings to all staff for examples that were not valid coding review needs 

Work with Coding on responses that can be used in appeals when, “coded correctly” 

Review denial adjustments for validity - quantify preventable issues

Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions. 

Review high risk/aged/ excessive incomplete action account balances.

Manage up review AR findings and feedback Create QA & Tip for week from client, payer, and account assessment scenarios 

Manage Global Issues Review process / function managed for Global Issues, high risk / aged items, Payer Trends, training needs for team members.

Create case studies on identified issues impacting team performance / client business and share inputs with Quality & Training Teams 

Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to

Ensure adherence to maintaining all necessary process documentation as per the QMS

Team Management:

Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates

Help manage team work life balance through efforts on leave planning and rostering

Communicate effectively within & with team members & escalate issues to the management for timely resolution

Continuously manage performance through timely and effective feedback and coaching

Partner with Recruiting and Training functions to help improve the quality of incoming talent

Monthly One on One EMPOWER connects to be closed with all the team members

Client Management:

Being part of daily/weekly client update calls OR reviews.

Timely response to client queries and requirements over email

Partner and support the BI team in preparing important client reports for the process and releasing the same to the clients as per deadlines.

  • Transport Manager

    2 months ago

    Mumbai, India Speednx Delivery Full time

    Job Requirements Job Title: Transport ManagerCompany Name: Speednx DeliveryLocation: Andheri (East), MumbaiSalary: ₹25,000 - ₹35,000 per monthEmployment Type: Full TimeContract: ContractJob Description:Speednx Delivery, a leading logistics company, is currently seeking a proactive and skilled Transport Manager to join our team at our Andheri...

  • Delivery Manager

    1 week ago

    Mumbai, India Team Computers Full time

    KPI Description Sub Goal On-time Delivery & Project Profitability On time delivery of the projects. No overruns 1. Participate in project proposal & budgeting stage 2. Final approval for all the project tenures Progress status report Optimum utilization of each resource Adherence to effort estimation Achieve 2x on each project Ensuring zero deviation on the...

  • Delivery Manager

    1 month ago

    mumbai, India Team Computers Full time

    KPIDescriptionSub GoalOn-time Delivery & Project ProfitabilityOn time delivery of the projects. No overruns1. Participate in project proposal & budgeting stage2. Final approval for all the project tenuresProgress status reportOptimum utilization of each resourceAdherence to effort estimationAchieve 2x on each projectEnsuring zero deviation on the X agreed at...

  • Delivery Manager

    5 days ago

    mumbai, India Indicia Worldwide Full time

    About us Indicia Worldwide is an insight and technology led communications agency with global production expertise. Why we exist: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and...

  • Delivery Manager

    5 days ago

    Mumbai, India Indicia Worldwide Full time

    About usIndicia Worldwide is an insight and technology led communications agency with global production expertise.Why we exist: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing...

  • Delivery Manager

    2 months ago

    Mumbai, India Experian Full time

    Job Description The Delivery Manager will be responsible to manage the total development one or more of Management Systems clients (including internal clients), called a work stream. To deliver high quality technical solutions to the clients through the effective leadership of systems development staff either directly or indirectly. All solutions to be...

  • Delivery Manager

    2 months ago

    mumbai, India Experian Full time

    Job Description The Delivery Manager will be responsible to manage the total development one or more of Management Systems clients (including internal clients), called a work stream. To deliver high quality technical solutions to the clients through the effective leadership of systems development staff either directly or indirectly. All solutions...

  • Delivery Manager

    1 month ago

    Mumbai, India Team Computers Full time

    KPIDescriptionSub GoalOn-time Delivery & Project ProfitabilityOn time delivery of the projects. No overruns1. Participate in project proposal & budgeting stage2. Final approval for all the project tenuresProgress status reportOptimum utilization of each resourceAdherence to effort estimationAchieve 2x on each projectEnsuring zero deviation on the X agreed at...

  • Delivery Manager

    1 month ago

    Mumbai, India Team Computers Full time

    KPIDescriptionSub GoalOn-time Delivery & Project ProfitabilityOn time delivery of the projects. No overruns1. Participate in project proposal & budgeting stage2. Final approval for all the project tenuresProgress status reportOptimum utilization of each resourceAdherence to effort estimationAchieve 2x on each projectEnsuring zero deviation on the X agreed at...

  • Delivery Manager

    1 month ago

    Mumbai, India Team Computers Full time

    KPI Description Sub Goal On-time Delivery & Project Profitability On time delivery of the projects. No overruns 1. Participate in project proposal & budgeting stage 2. Final approval for all the project tenures Progress status report Optimum utilization of each resource Adherence to effort estimation Achieve 2x on each project Ensuring zero deviation on...

  • Service delivery Manager

    1 month ago

    Mumbai, India VoyanceHR Full time

    OverviewThe ServiceDelivery Manager plays a crucial role in ensuring the smoothdelivery of services to clients. They oversee the implementation ofservice projects manage client relationships and drive continuousimprovement in service delivery processes.KeyResponsibilitiesDevelop and maintainstrong client relationshipsImplement andmanage service delivery...

  • Service delivery Manager

    1 week ago

    mumbai, India VoyanceHR Full time

    Overview The ServiceDelivery Manager plays a crucial role in ensuring the smoothdelivery of services to clients. They oversee the implementation ofservice projects manage client relationships and drive continuousimprovement in service delivery processes.KeyResponsibilities Develop and maintainstrong client relationships Implement andmanage service delivery...

  • Delivery Manager

    2 weeks ago

    Mumbai, India QualityKiosk Technologies Pvt. Ltd. Full time

    Position Statement:As a Delivery Manager for Testing, specialized in automotive industry working with ECUs and simulators, you will be responsible for leading a team of testers and ensuring the quality and reliability of software products across various components and embedded systems. Your role involves managing testing activities, coordinating with...

  • Delivery Manager

    1 week ago

    Mumbai, India Integrated Personnel Services Limited Full time

    Title:- Delivery ManagerLocation:- MumbaiExperience:- 8Years-13YearsQualification:- Accounting & Finance - B.Com/ M.Com, ICWA, CAJob Description:-1) Customer Management:-Manage Client relationships. Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics.Work closely with multiple Client Stakeholders...

  • Delivery Manager

    1 week ago

    Mumbai, India Integrated Personnel Services Limited Full time

    Title:- Delivery ManagerLocation:- MumbaiExperience:- 8Years-13YearsQualification:- Accounting & Finance - B.Com/ M.Com, ICWA, CAJob Description:-1) Customer Management:-Manage Client relationships. Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics.Work closely with multiple Client Stakeholders...

  • Technical Delivery Manager

    1 day ago

    Mumbai, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    Technical Delivery Manager - ITSM, ITOM, AIOps APM Technologies SkillsBMC TrueSight Administration-3City[MUMBAI]Experience (Years)15 (Min) - 25 (Max)Description We are looking for Technical Delivery Manager who can join with us in Mumbai Location. Candidate must have complete understanding of ITSM, ITOM, AIOps and APM TechnologiesCandidate must have thorough...

  • Technology Delivery Manager

    2 months ago

    Navi Mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title:  Technology Delivery Manager Function/ Department:  Information Technology Job Purpose: Responsible for developing solutions based on functional specifications and technical design. Responsible for Unit/SIT and resolving bugs. Responsible for support on L2/L3 analysis production incident. Roles & Responsibilities: Good...

  • Technology Delivery Manager

    2 months ago

    navi mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title:  Technology Delivery Manager Function/ Department:  Information Technology Job Purpose: Responsible for developing solutions based on functional specifications and technical design. Responsible for Unit/SIT and resolving bugs. Responsible for support on L2/L3 analysis production incident. Roles & Responsibilities: Good...

  • Manager- IT Service Delivery Lead

    3 weeks ago

    mumbai, India SUN PHARMA Full time

    Hi,We are having an opening for Manager- IT Service Delivery Lead at our Mumbai location.Position: Manager- IT Service Delivery LeadLocation: MumbaiCompany: Sun Pharmaceutical Industries Ltd.Job Summary :The IT Service Delivery Lead plays a crucial role in ensuring the effective and efficient delivery of IT services within the organization. This position...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, India Hitachi Vantara Full time

    Location: Mumbai Function: Services Requisition ID: 1026736 We’re Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data – from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower...