Customer Success Specialist

4 weeks ago


Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time
Customer SuccessSpecialist (CS L2)
The roleincludes the responsibilities of a Customer Support Associate (CSL1) and goes beyond that. This position requires more experienceand expertise. A Customer Success Specialist (CSL2) handles morecomplex technical issues provides mentorship to associates (CSL1)and often serves as a point ofescalation.

Responsibilities:
  • Shouldbe able to assist with advanced technical queriesindependently.
  • Shouldbe able to guide and mentor associate members i.e. Customer SuccessAssociates(L1).
  • Shouldbe able to identify opportunities for upselling and crosssellingstrategies.
  • Shouldbe accountable and come up with customer success strategies toensure the longterm success of theproduct.
  • Participatein training programs to stay updated on product knowledge andsupporttechniques.

  • Shouldproactively work on his skills in identifying opportunities forprocess improvement within the supportteam.

  • Actas a Single Point of Contact (SPOC) in the absence of CSL3.

  • Shouldbe able to track the performance of the CSL1.

  • Shouldbe able to Adapt to changingpriorities.



Requirements
  • Atleast 2 years of experience in customer support or a technicalsupportrole.

  • Strongcommunication and interpersonalskills.

  • Problemsolvingabilities with attention todetail.

  • Familiaritywith IT products andservices.

  • Abilityto adapt to changing priorities and handle multiple taskssimultaneously.

  • Goodmultitasking skills and ability to work in a fastpaced dynamicenvironment



At least 2 years of experience in customer support or a technicalsupport role. Strong communication and interpersonal skills.Problem-solving abilities with attention to detail. Familiaritywith IT products and services. Ability to adapt to changingpriorities and handle multiple tasks simultaneously. Goodmultitasking skills and ability to work in a fast-paced, dynamicenvironment.

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