Senior Relationship Manager

3 weeks ago

Bengaluru, India Standard Chartered Bank Full time

Role Responsibilities

Creates and conducts proposal presentations for the portfolio assigned.

Responsible to maintain cordial relationship with the corporate clients. Drive revenue growth to the business with the existing and new corporate customers. Ensure knowledge about the market all times to upgrade and rise up to the occasion. Ensure that individual targets are met, along with group targets. Ensure productivity and cross-sell various products. Focus on acquiring new clients - identification of targets Plan the client acquisition strategy. Resolving customer queries and other service issues to maintain customer satisfactionand to meet client excellence. Leveraging business from new and established client relationships. Managing both assets and liabilities.

Strategy

Meet the business objectives initiated by the respective country Retail Clients business Customer focus need-based selling Deepen customer relationship and maximize penetration Fulfills corporate employees’ banking needs including payroll and other retail products.

Business

Achieve personal sales target Segment focus, customer focus needs-based selling Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing. Job requires generating referrals / cross-selling other products of the bank, such as investments,insurance, mortgages, credit cards ,personal loansetc All relevant internal and external certification to be completed prior to referring / selling wealth products.Help Drive the Employee Banking one bank agenda 

Processes

Operational quality -Errors free customer application & documentation Responsive and responsible selling Practice appropriate sales and marketing

Risk Management

Conduct CDD, MLP & TCF diligently Zero tolerance – Fraud, Mis-selling Attend training, acquire knowledge and apply to job function 

Governance

Adhere to all policies, guidelines and procedures, comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Key stakeholders

Direct Sales – Corporate Salary account

Our Ideal Candidate

MBA (MARKETING) Must be a graduate. MBA’s will be preferred. Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage. Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite. Good knowledge of the selected market and customer segments would be an advantage. Strong communication and negotiation skills with the ability to influence outcomes. Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit. All relevant internal and external certification to be completed prior to referring / selling wealth products.

Role Specific Technical Competencies

Prospecting Product knowledge Upselling & Cross selling Time management Willingness to learn

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