Product Manager

Job Title

About Airline Reservation and Ticketing 

Amadeus is a leading provider of technology solutions for the travel industry, serving airlines, travel agencies, hotels, and other stakeholders. One of its core offerings is a reservation and ticketing platform that enables efficient and streamlined booking and ticketing processes for airlines and their customers. The portfolio includes the products and services that enable customers to make reservations and purchase tickets for flights, ancillaries, and other travel-related products

The reservation and ticketing platform is the fulfillment enabler for any booking, ticket or service sale done through any channel, such as online, mobile, or offline. 

It generates passenger documents and ensures global airline financial consistency with industry-compliant sales and document usage reporting. 

The platform also integrates with other Amadeus solutions, such as inventory, pricing, and revenue management, to provide a seamless and consistent customer experience. 

The platform supports multiple reservation and ticketing workflows, such as interline, codeshare, and alliance partnerships, as well as ancillary services, such as baggage, seats, and meals. 

The platform offers a suite of features designed to ensure consistency between reservation bookings and travel documents and protect airlines from loss of revenue due to fraud, misuse, or errors.

These features include document validation, ticket change and reissue, refund and exchange, and ticket audit and control. 

The platform enables airlines to comply with industry standards and regulations, such as IATA, BSP, ARC, and EMD, and adapt to changing market conditions and customer preferences.

Product Management for Airline Reservation and Ticketing

The team of Product Managers for reservation and ticketing is a vital part of the company, as they are responsible for leading the product evolution and business development of the booking and ticketing portfolio. The team works in an agile and collaborative way, with the stakeholders, customers, and developers, to deliver value and innovation to the market, as well as to contribute to the definition of the new airline platform, which will be the evolution of the current PSS, based on the One Order standards.

The team of Product Managers for reservation and ticketing defines the product vision, strategy, and roadmap for the booking and ticketing portfolio, which includes the reservation system, the ticketing system, the pricing engine, the inventory management, the payment gateway, and the ancillary services.

The team of Product Managers for reservation and ticketing collaborates with the stakeholders, customers, and developers, to identify the market needs, the customer pain points, the business opportunities, and the technical feasibility, and to prioritize the product backlog, the user stories, and the acceptance criteria.

The team of Product Managers for reservation and ticketing communicates the product value proposition, the product features, and the product benefits, to the internal and external audiences, and to solicit feedback, validation, and support.

The team of Product Managers for reservation and ticketing monitors and analyzes the product performance, the customer satisfaction, the market trends, and the competitive landscape, and to measure the product outcomes, the product impact, and the product ROI.

The team of Product Managers for reservation and ticketing participates in the definition of the new airline platform, which will be the evolution of the current PSS, based on the One Order standards, and to ensure the alignment of the booking and ticketing portfolio with the platform vision, architecture, and roadmap.

About an ideal candidate

We are looking for an experienced Product Manager with in-depth knowledge of the reservation and ticketing areas in the airline domain. 

Role of a Product Manager: A product manager you will be tasked with defining, developing, and delivering products that satisfy both customer and business needs. You will collaborate with stakeholders, including business owners, customers, users, developers, designers, testers, and marketers, to understand problems, validate solutions, and prioritize product features. You will communicate the product vision, strategy, and roadmap to ensure alignment with business goals and customer value.

Airline Reservation and Ticketing area: As a product manager you must have advanced knowledge in the airline reservation and ticketing area, understand its business impact, and act as a reference for less experienced colleagues. You shouldfacilitatedecisions, anticipate dependencies, contribute to transversal projects, propose process improvements, and work independently within a guided plan. As product manager with airline reservation and ticketing, you will define and support the creation of desirable, feasible, viable, and sustainable products for airlines reservation and ticketing function. You must collaborate with various stakeholders to ensure alignment and integration of strategies and initiatives for reservation and ticketing products and its integration with retail transformations. 

Product Manager in Agile Environment: In an agile environment, as product manager you will ensure the product development process is adaptive, collaborative, and customer centric. You work closely with agile teams to deliver the product incrementally and iteratively, based on customer and user feedback. You must embrace agile principles and values, such as customer collaboration, responding to change, delivering value, and empowering teams.

Common Roles and Responsibilities: Common responsibilities include articulating value propositions, defining product strategy and vision, analyzing competitors, managing third-party partnerships, and supporting co-innovation with customers. Additionally, you will be required to manage the product roadmap, coordinate with R&D teams, manage budgets, participate in agile events, and ensure product readiness. As a Product manager you shouldidentify market and business needs, define the product vision and roadmap, collaborate with Agile Release Trains (ARTs), and ensure the delivery of high-quality products. You will be requiredvalidates, and measure product outcomes and benefits using data and feedback and communicate the product vision and value proposition to stakeholders.

Key Accountabilities

Product Vision, Roadmap and Positioning

Define, based on customer / market / competitive insights you will have gathered, the vision & strategy for your product and execute on that strategy to turn it into customer success

Analyze potential initiatives for implementing and/or developing new business processes based on new capabilities or product concepts.

Measure and analyze customer satisfaction through informal and formal processes, defining corrective actions as needed.

Audit, drive and champion process improvement for airlines and leveraging Order and data capabilities to automate or reduce manual work and provide quick to market deployment strategies to gain incremental revenues 

Deployment, Go to Market and Product Performance Analysis

Work with Product Marketing to define a clear product positioning, value proposition and go to market plan and contribute to the creation of the sales collateral such as Product Overview, Sales Sheets, Demos, Tailored Customer Presentations

Contribute to the responses of RFPs/RFIs

Guarantee the accuracy and quality of the functional documentation and presentations for customers or internal teams.

Manage customer expectations and lead customer centric clarifications, walkthroughs and scoping sessions; provide support and assistance to customers and internal teams.

Coordinate and monitor business performance and establish a formal reporting structure, identifying trends, and areas for improvement in the product and the customer best practices.

Product Design and Delivery

Articulate business requirements for current and future developments by understanding the market dynamics and trends taking input from regulatory entities, customers, and product marketing.

Breakdown the work to be done into EPICs and features and work with Product Marketing to define Lean Business Cases for proposed developments and follow the progress from conception to delivery.

Coordinate and work with the impacted Agile Release Trains (ARTs) and teams to define priorities and product-releasing plan for new capabilities.

Bridge gaps within the company between teams of different expertise, most notably between other product-oriented teams, development, and commercially oriented teams. Act as point of first reference for all product related enquiries and work collaboratively with business owners, epic owners, Train PMs within organization or cross-organization to address any issues that may arise.

Communicate and manage the releasees of the product in coordination with other stakeholders.

Leverage various innovation initiatives and take a proactive approach to identify opportunities to innovate.

Adopt a SAFe mindset

Apply SAFemethodology and practices to finding synergies within the Offer business domain to help define the product direction and vision

Actively participate to the various ceremonies – the Program Increment Planning Events, Team and System Demos, Inspect and Adapt workshops, PM/PO Syncs

Actively contribute to the various Communities of Practice.

Actively investigate and propose improvements to remove impediments and improve the flow of value delivery

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.