Store Manager

1 day ago

Bengaluru, India CaratLane - A TATA Product Full time
Role: Store Manager
Locations:
Banashankari (Bangalore)
Marathahalli (Bangalore)
Mangalore
1. Bachelor's degree from a reputed university/college
2. MS Office & proficiency in excel is a must
Knowledge
1. Knowledge of handling Retail Store Operations
2. Selling & customer service
3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage
4. MIS Reporting
Skills
1. Communication- Excellent spoken & written communication skills in English & regional language
2. Computer operating knowledge
3. Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP
4. Excellent in Excel/spreadsheet
Experience
1. Minimum 4-5 years of relevant experience in front-end retail operations as an Assistant.Manager/Store Manager. Preferably with an established Retail Brand
2. Experience in handling customer queries & grievance handling
3. Suitability Criteria Success Behaviors (Traits like interpersonal skills etc.)
1. Enthusiastic
2. Selling(Passion to Sell)
3. Interpersonal Skills
4. Influencing
5. Analytical
6. Pressure Tolerance
7. Handles conflict
8. People-oriented
9. Problem solving
10. Strong Team Player
11. Warmth/empathy
12. Organized
13. Willing to take ownership
14. Research / Learning
15. Travel
Willingness (Preference / Values/ other requirements)
1. Job location - Across India
2. Ability to work under a flexible schedule, including evenings and weekends.
3. Extended working hours during festive and seasonal times
4. Shift timing - 9 hours with strict adherence
Your KRA/KPI
1. Communicate with the customer and sell with the complete product description
2. Influencing and selling jewellery
3. Addressing all customer queries
4. Following up with the customers
5. Ensure that the store is clean, safe and presentable for customers
6. Completing payment transactions; preparing merchandise
for delivery
7. Contributes to team effort by accomplishing related results
as needed.
8. Maintains inventory by checking merchandise to determine
inventory levels; and anticipating customer demand.
9. Prepares sales and customer relations reports by analyzing
and categorizing sales information; and identifying and
investigating customer complaints and service suggestions.
10. Retaining the existing or new customers
11. Maintain and monitor store inventory
12. Coordinating with inter-departmental personnel
13. Working on ERP system, Magento, Ameo etc
Reporting to RM

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