Domain Trainee-Life Insurance

1 month ago

Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee/Domain Expert - Life Insurance 
We are looking for any graduate with strong interpretation and problem-solving skills with respect to the accurate content of information and presentation of data and operational procedures.

Responsibilities 

• Ability to understand and comprehend English language so that pre-process and process training can be effectively imparted in the WFH environment
• Accurately interpret the information on the documents
• Candidates are responsible for analyzing complex documents pertaining to Life insurance and assign them accurate document type
• Analyzing the information received from different input sources and taking appropriate decision/action as per the defined guidelines
• Candidates need to achieve daily production and accuracy targets
• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA
• Plans and organizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as required.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met.
• Maintain key records like working files, email for reference and audit purpose
• Should be able to handle basic day to day requirements of excel

Qualifications we seek in you

Minimum qualifications
• Any graduate except B. Tech and Technical Graduation & Law
• Excellent comprehension along with written and verbal communication skills


Preferred qualifications 
• Relevant New Business/Customer Service backend operations experience in Life Insurance
• Should be willing to invest and learn the business level end to end process to drive business impact
• Preferred-prior transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
• Must have experience of writing SOPs
• Must have experience of giving classroom trainings
• Effective presentation skills
• Ability to independently interact with internal and external customers
• Customer service focus
• Basic Computer knowledge along with minimum typing speed of 25 words/minute
• Insurance knowledge

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