Medical Information Specialist

1 month ago


Sany, India Randstad India Full time
Responsibilities
Receivingand/or making calls in the Medical Information Call Center(MICC)
Triaging call/complaints received and actioningappropriately
Management of product qualitycomplaints
Handling of inbound and outboundcorrespondence
Providing standard responses to medicalinquiries
Formulation of custom responses
Performing literature search and review
Processing ofIndividual Case Safety Reports and related processes
Mentoring new team members (as applicable)Note: The above statements describe the general natureand level of work to be performed and are
not anexhaustive list of all responsibilities required for theposition.Education
Masters degreein Life Sciences or a degree in DentistrySkills and personalattributes
Fluency in spoken and writtenEnglish
Excellent communication skills
Goodknowledge of medical terminology
Ability to understandinterpret and evaluate data
Awareness of globalculture
Typing and transcription accuracy
Computer proficiency Minimum WorkExperience
25 years of Pharmacovigilanceand/or handling of calls in a medical callcenter/patient
support program

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