QAD Manager

3 weeks ago

Chennai, India Vishay Precision Group Full time

As a global leader in precision measurementsensing technologies VPG addresses an expanding array ofapplications in which accuracy reliability and repeatability makethe difference. Whether in the design and safety of new generationsof cars trucks and planes or optimizing advanced medical equipmentand consumer products VPG s deep engineering expertise makes theworld safer smarter and more productive.

We areseeking a highly motivated QAD support Manager to join our GlobalIT team on a fulltime basis:

MajorResponsibilities

  • GlobalSupport Operations: Oversee daytoday support operations ensuringthat the team adheres to Service Level Agreements (SLAs) forincident response and resolution. Establish and continuouslyimprove support processes to ensure highquality servicedelivery.
  • Incident Management and Resolution:Coordinate with internal IT teams external vendors and QADtechnical support to resolve complex issues and minimize systemdowntime. Ensure root cause analysis is conducted for recurringissues and implement preventativemeasures.
  • User Training and Documentation:Develop and implement training programs to educate endusers on theeffective use of the QAD system. (as a part of the QAD connect).Ensure the availability of support materials such as user guidesFAQs and training manuals. Lead initiatives to improve useradoption and reduce the number of recurring supportrequests.
  • Continuous Improvement: Leadinitiatives to improve system performance user satisfaction andsupport efficiency. Drive process improvements to reduce systemdowntime increase support responsiveness and minimize the impact oftechnical issues on business operations. Regularly review andrefine the incident management process to ensure optimalperformance.
  • Manage the local support team tosuccess: Lead performance reviews set team goals and develop plansfor continuous improvement in support delivery. Ensure adequatestaffing coverage and knowledge transfer within the support team tocover all time zones.
  • Manage various projectsrelated to QAD implementation andsupport.


TechnicalSkills/Knowledge

  • QAD

Behavioral& Interpersonalskills

  • Leadership
  • Ability to work as part of ateam
  • Initiative
  • Patience
  • Assertiveness
  • Strongdedication and commitment to success
  • Excellentinterpersonal communication and presentationskills

Operationalskills

  • Adherenceto schedules
  • Adherence toprocedures
  • Wellorganized
  • Attention todetails
  • Taskoriented





Region:
Asia

Benefits:

Best InIndustry

Requirements :

Academic/ProfessionalEducation

  • Firstdegree in Information Technology computer science or industrial andmanagement.
  • RelevantExperience.
  • 10 years successful IT QADimplementation team management and support management. 5 years ofproject management experience delivering projects/programsQAD.

Remote Work :

Yes

Employment Type :

Fulltime

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