Global QAD Operations Manager
3 weeks ago
Role Overview
We are seeking a highly motivated QAD support specialist to join our Global IT team on a full-time basis.
Main Responsibilities
- Global Support Operations: Oversee day-to-day support operations, ensuring that the team adheres to Service Level Agreements (SLAs) for incident response and resolution. Establish and continuously improve support processes to ensure high-quality service delivery.
- Incident Management and Resolution: Coordinate with internal IT teams, external vendors, and QAD technical support to resolve complex issues and minimize system downtime. Ensure root cause analysis is conducted for recurring issues, and implement preventative measures.
- User Training and Documentation: Develop and implement training programs to educate end-users on the effective use of the QAD system. Ensure the availability of support materials, such as user guides, FAQs, and training manuals. Lead initiatives to improve user adoption and reduce the number of recurring support requests.
- Continuous Improvement: Lead initiatives to improve system performance, user satisfaction, and support efficiency. Drive process improvements to reduce system downtime, increase support responsiveness, and minimize the impact of technical issues on business operations. Regularly review and refine the incident management process to ensure optimal performance.
- Manage the local support team to success: Lead performance reviews, set team goals, and develop plans for continuous improvement in support delivery. Ensure adequate staffing, coverage, and knowledge transfer within the support team to cover all time zones.
- Manage various projects related to QAD implementation and support.
Requirements
Academic/Professional Education
- First degree in Information Technology, computer science or industrial and management.
- Relevant Experience.
- 10 years successful IT QAD implementation, team management and support management. 5 years of project management experience delivering projects/programs QAD.
VPG is an Equal Opportunity Employer
About VPG
VPG is a global leader in precision measurement sensing technologies, addressing expanding applications where accuracy, reliability, and repeatability make a difference.
-
Senior IT Manager for QAD Operations
3 weeks ago
Chennai, Tamil Nadu, India Vishay Precision Group, Inc. Full timeJob Summary: We are seeking a highly motivated QAD support manager to join our Global IT team.Key Responsibilities:Oversee day-to-day support operations for QAD systems.Coordinate with internal IT teams and external vendors to resolve complex issues.Develop and implement training programs to educate end-users on the effective use of QAD.Lead initiatives to...
-
QAD Manager
3 weeks ago
Chennai, Tamil Nadu, India Vishay Precision Group Full timeQAD Support Operations ManagerWe are seeking a highly motivated and experienced professional to lead our global IT support team on a full-time basis.Key Responsibilities:Oversee day-to-day support operations to ensure high-quality service delivery and adherence to Service Level Agreements (SLAs).Coordinate with internal IT teams, external vendors, and QAD...
-
Global IT Operations Manager
2 weeks ago
Chennai, Tamil Nadu, India Vishay Precision Group, Inc. Full timeJob Description:Vishay Precision Group, Inc. is seeking a highly motivated QAD Support Manager to join our Global IT team. As a global leader in precision measurement sensing technologies, we address an expanding array of applications in which accuracy, reliability, and repeatability make the difference.Key Responsibilities:Oversee day-to-day support...
-
Senior Global QAD Support Manager
5 days ago
Chennai, Tamil Nadu, India Vishay Precision Group, Inc. Full timeJob OverviewWe are seeking a highly skilled Senior Global QAD Support Manager to join our Global IT team on a full-time basis. This role offers an exceptional opportunity to lead and develop a high-performing support team, ensuring seamless delivery of services to customers worldwide.
-
QAD Application Lead
3 weeks ago
Chennai, Tamil Nadu, India Visteon Corporation Full timeTransform Your Career with VisteonVisteon is a global technology leader in the mobility space, shaping the future of the automotive industry. As a QAD Application Lead, you will play a critical role in delivering high-quality technical solutions to our business customers.Your Key Responsibilities:Provide timely and expert support to customers, leveraging...
-
QAD Lead
1 month ago
Chennai, Tamil Nadu, India Visteon Corporation Full timeUnlock Your Potential in the Mobility RevolutionVisteon is at the forefront of the automotive industry's transformation, and we're seeking a talented QAD Lead to join our team. As a key player in shaping the future of mobility, you'll have the opportunity to work on cutting-edge projects and collaborate with a diverse group of experts.Key...
-
QAD Application Lead
3 weeks ago
Chennai, Tamil Nadu, India Visteon Corporation Full timeTransform the Future of MobilityVisteon Corporation is a leading technology company in the mobility industry, dedicated to creating a more enjoyable, connected, and safe driving experience. As a QAD Application Lead, you will be responsible for delivering high-quality and timely support and technical solutions to business customers, interacting directly with...
-
Precision Engineering Manager
3 weeks ago
Chennai, Tamil Nadu, India Vishay Precision Group Full timeWe are seeking a highly motivated and experienced professional to lead our Global IT support operations.Key Responsibilities:Global Support Operations: Oversee day-to-day support operations ensuring that the team adheres to Service Level Agreements (SLAs) for incident response and resolution.Incident Management and Resolution: Coordinate with internal IT...
-
Global Accounts Payable Operations Manager
3 weeks ago
Chennai, Tamil Nadu, India KBR Full timeJob SummaryAs the Global Accounts Payable Operations Manager at KBR, you will be responsible for managing end-to-end Accounts Payable operations across all global countries. This includes processing invoices, expense reports, and payment processing, while ensuring the team adheres to company policies, procedures, and controls.Key ResponsibilitiesLead a team...
-
Logistics Operations Manager
3 weeks ago
Chennai, Tamil Nadu, India Global HR connect Full time**Key Responsibilities:**Delivery Executive at Global HR ConnectWe are seeking a skilled Logistics Operations Manager to handle delivery operations across various locations in Chennai. The ideal candidate will have excellent communication and organizational skills to ensure timely delivery of packages.Key Skills: Strong logistics and supply chain management...
-
Global Marketing Manager Lead
19 hours ago
Chennai, Tamil Nadu, India Suthernd Global Full timeAbout Sutherland Global ServicesWe are a leading provider of business process outsourcing and technology-enabled solutions.Job Title: Global Marketing Manager LeadSalary: $120,000 - $180,000 per annum, depending on experience.Job Description:We are seeking an experienced Marketing Manager Lead to join our team in a key leadership role. As a Global Marketing...
-
Global Operation Center Specialist
4 weeks ago
Chennai, Tamil Nadu, India ASSA ABLOY Full timeJob Summary:We are seeking a highly skilled Global Operation Center Engineer to join our team at ASSA ABLOY. As a key member of our GSSC Global Operation Centre, you will be responsible for providing technical support and expertise in Microsoft Office 365 and related technologies.Key Responsibilities:Operational ticket-handling related to the GSSC...
-
Collateral Operations Manager
1 month ago
Chennai, Tamil Nadu, India Societe Generale Global Solution Centre Full timeJob DescriptionAs a key member of the Societe Generale Global Solution Centre team, we are seeking a highly skilled and experienced Collateral Operations Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of our collateral management processes, ensuring compliance with regulatory requirements and internal...
-
Financial Manager for Global Operations
3 weeks ago
Chennai, Tamil Nadu, India Dover Corporation Full timeJob DescriptionThe Financial Manager will lead accounting, managerial accounting, and oversee financial activities for a global operation. Reporting to the General Manager, this position assists in developing internal financial policies, procedures, and financial planning as required.Key ResponsibilitiesMonthly finalization of books of accounts for multiple...
-
Global Operation Center Engineer
3 weeks ago
Chennai, Tamil Nadu, India ASSA ABLOY Full timeAbout the RoleWe are seeking a skilled Global Operation Center Engineer to join our team at ASSA ABLOY. As a key member of our Global Service Delivery Center (GSSC), you will be responsible for providing exceptional support and services to our customers.Key Responsibilities:Operational ticket-handling related to the GSSC Infrastructure area, providing...
-
Global Loan Operations Specialist
3 weeks ago
Chennai, Tamil Nadu, India Mizuho Full timeJob OverviewMizuho Global Services Pvt Ltd is a subsidiary company of Mizuho Bank, Ltd, a leading bank in Japan. As a Global Loan Operations Specialist, you will be responsible for validating and processing loans on ACBS and Loan IQ systems. The ideal candidate should have 4-7 years of experience in US loan operations, with expertise in loan operating...
-
Global Loan Operations Specialist
3 weeks ago
Chennai, Tamil Nadu, India Mizuho Full timeCompany OverviewMizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, one of the largest banks in Japan. Established in 2020, MGS serves as a captive global processing centre for remotely handling banking and IT operations of Mizuho Bank's domestic and overseas offices and group companies worldwide. Our company is committed to a...
-
Global Trade Operations Specialist
3 weeks ago
Chennai, Tamil Nadu, India Mizuho Full timeJoin Mizuho Global Services India Pvt. Ltd. and be part of a team that drives global trade operations with excellence!Mizuho Global Services India Pvt. Ltd. (MGS) is a subsidiary of Mizuho Bank, Ltd., one of Japan's largest banks. Established in 2020, MGS serves as a captive global processing center for remotely handling banking and IT-related operations of...
-
Chennai, Tamil Nadu, India Counselect Services Private Limited Full timeWe are seeking a seasoned senior corporate counsel to lead our global operations team in Chennai, India. The ideal candidate will have 6-10 years of experience in managing employment matters, real estate, corporate filings, and contracts, as well as liaising with immigration teams and supporting corporate operations.Job DescriptionSupporting Global...
-
Production Manager
1 month ago
Chennai, Tamil Nadu, India Triumph International Full timeJob Title: Production ManagerTriumph International is a leading global company in the intimate apparel industry, with a presence in over 80 countries. We are seeking a highly skilled and experienced Production Manager to join our team in Chennai.Responsibilities:Ensure compliance with legal, company, and group standards, regulations, and guidelines.Define...