Global Operation Center Engineer

3 weeks ago


Chennai, Tamil Nadu, India ASSA ABLOY Full time

About the Role

We are seeking a skilled Global Operation Center Engineer to join our team at ASSA ABLOY. As a key member of our Global Service Delivery Center (GSSC), you will be responsible for providing exceptional support and services to our customers.

Key Responsibilities:

  • Operational ticket-handling related to the GSSC Infrastructure area, providing support and dispatching to partners where needed
  • Support improvement of selected ITIL processes for Office 365 services
  • Participating during the delivery phase within IT Infrastructure area
  • Support in keeping monitoring systems updated as well as handle operational related tickets
  • Contribute so the Global DC Infrastructure devices are updated within the CMDB after change
  • Core administration/escalation support for messaging services
  • Participate in creation of a global agreed future architecture to fully support Business Services applications and services both on-premises and within Office 365
  • Assist in resolving issues with Office 365, Exchange Online, and Microsoft Teams.


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