QAD Manager

3 weeks ago


Chennai, Tamil Nadu, India Vishay Precision Group Full time
QAD Support Operations Manager

We are seeking a highly motivated and experienced professional to lead our global IT support team on a full-time basis.

Key Responsibilities:

  • Oversee day-to-day support operations to ensure high-quality service delivery and adherence to Service Level Agreements (SLAs).
  • Coordinate with internal IT teams, external vendors, and QAD technical support to resolve complex issues and minimize system downtime.
  • Develop and implement training programs to educate end-users on the effective use of the QAD system.
  • Lead initiatives to improve system performance, user satisfaction, and support efficiency.
  • Manage the local support team to success, including performance reviews, team goals, and knowledge transfer.
  • Manage various projects related to QAD implementation and support.

Required Skills and Experience:

  • First degree in Information Technology, Computer Science, or Industrial and Management.
  • At least 10 years of successful IT and QAD implementation team management and support management experience.
  • 5 years of project management experience delivering projects/programs with QAD.

Remote Work: Yes

Employment Type: Full-time



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