Team Lead Support

2 weeks ago

Bengaluru, India 686 OpenBet India Private Limited Full time

Who We Are:

The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

OpenBet is looking for a Principal Support engineer to fill in an exciting role focusing on sup‐ porting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As a Principal Support engineer with us, you’ll have exposure to these systems and more, as you take our products and your career to the next level.

What you will be involved with as a Principal Support engineer at OpenBet:

Owning and investigating the most urgent and / or technically complexproduction issues at both an application and database level;

Owning problem analysis of production issues to identify trends and determine the root cause of problems;

Producing robust, well-written solutions for production issues;

Effectively communicating investigation status to the customer;

Review and deployment of fixes to production environments;

Provide support and mentorship to less experience members of the team and ensure quick resolution to escalated issues;

Responsible for enhancing and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;

Responsible for identifying and suggesting product improvements by raising TDs;

Participate in a rota schedule which includes working on weekends and bank holidays.

Qualifications

If you are the right Principal Support engineer for us, you'll be able to demonstrate:

A bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;

5+ years of experience in an application support role, with proven record of technical investigation and creating solutions to problems.

5+ years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;

Strong fundamental programming skills (data structures, algorithms);

Strong analytical and problem-solving skills;

Excellent communication skills, both written and spoken;

An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner.

The ideal candidate would also have the following skills/experiences:

Strong knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and commands;

Strong knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);

Strong knowledge of LAMP (Linux, Apache, MySQL, PHP) website design;

Strong knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP);

Advance experience using version control systems (GIT, Subversion, CVS, etc.);

Strong knowledge of scripting languages such as Perl, Python, JavaScript;

Familiarity with Jira ticketing system.

Additional information

Alongside our market leading benefits; dynamic & vibrant working culture and talented team

members – we can offer you:

Competitive benefits, an open and supportive environment as well as a modern and

exciting workplace.

The opportunity to interact with global teams, and where appropriate switch teams

and projects as you and our business continue to develop and grow.

Tangible and genuine career development - at OpenBet, where you can take your career where you want it to go

Exposure to real-world and business-critical projects & the chance to develop some of the world’s leading e-commerce sportsbooks whilst working with various clients and seeing lots of code

New skills and a completely different, fresh approach to development.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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