![Resillion](https://media.trabajo.org/img/noimg.jpg)
IT Support Team Lead
4 weeks ago
Role: IT Support Team Lead
Location: Bangalore (Hybrid Mode)
Experience Range: 7-12 Years
Required skills & Responsibilities:
- 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.
- Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change Management
- Technical understanding and hands-on experience on Windows, Linux, Server, Firewall and switches, backup & storage, GAM, DNS, O365, VMWare, Network Protocols, WAPs
- Manage the day to day operations of the 24/7 Global Service Desk team, working across multiple geographical locations providing phone, email, and chat
- Drive and ensure success on Preventative Audits and drive RCA accuracy and initiate Service Improvement for proactive fixing of issues in future.
- Ensuring Service & Quality Assurance objectives are successfully met
- Provide hardware / software / network problem diagnosis
- SLA Mgmt. Ticketing tools mgmt.. MS-office proficiency.
- Manage L1, L2 on shift management, SLA mgmt., trainings, access and oversee the daily performance of IT service requests, incidents, and problems.
- Oversee team schedules and resource capacity for each shift.
- Building Knowledge management
- To provide reports to an agreed schedule (or on request), including management and account performance reports.
- Develop and maintain detailed runbooks and crisis management protocols to ensure quick response and resolution of incidents.
- Knowledge of current IT and cybersecurity trends and best practices.
- Monitor service desk performance metrics and KPIs to identify trends, areas for improvement, and opportunities for optimization and operational efficiency.
- Manage service desk queues, escalate appropriately, managing incidents and service requests.
- Manage process for communicating outage/emergency activities to the organization.
- Maintain and improve all Service desk processes and documentation including Service catalogue, SOP’s and work instructions.
- Review all work of the Service Desk agents, and perform quality checks on service desk agent’s adherence to processes.
Array
-
Team Lead
3 weeks ago
Bengaluru, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity! Are you an experienced Sales professional with exceptional leadership skills? We‘re on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity! About the Role: As a Sales Team Lead, you‘ll be at the forefront of driving our sales efforts....
-
Team Lead Support
3 weeks ago
Bengaluru, India 686 OpenBet India Private Limited Full timeWho We Are:The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home to...
-
Sales Team Lead
3 weeks ago
Bengaluru, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity!Are you an experienced Sales professional with exceptional leadership skills? We're on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity!About the Role:As a Sales Team Lead, you'll be at the forefront of driving our sales efforts. Your...
-
Team Lead Support
17 hours ago
Bengaluru, Karnataka, India 686 OpenBet India Private Limited Full timeWho We Are:The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they're ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home to...
-
Team Lead Support
4 weeks ago
Bengaluru, India 686 OpenBet India Private Limited Full timeWho We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home...
-
Team Lead Support
2 weeks ago
Bengaluru, India 686 OpenBet India Private Limited Full timeWho We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home...
-
Support Team Lead
2 months ago
Bengaluru, India Practo Full timeJob Description Support Team Lead Job ID 31097 Job Type Full-time Location Bengaluru Experience 4 - 6 Years Business Unit India Organization Insta Posted April 23rd 2024 Posted By Rayyaan Mohiaddin Share
-
Sales Team Lead
1 day ago
Bengaluru, Karnataka, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity Are you an experienced Sales professional with exceptional leadership skills? We're on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity About the Role: As a Sales Team Lead, you'll be at the forefront of driving our sales efforts. Your...
-
Sales Team Lead
1 month ago
Bengaluru, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity! Are you an experienced Sales professional with exceptional leadership skills? We're on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity!About the Role: As a Sales Team Lead, you'll be at the forefront of driving our sales efforts. Your...
-
Sales Team Lead
2 weeks ago
Bengaluru, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity! Are you an experienced Sales professional with exceptional leadership skills? We're on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity!About the Role: As a Sales Team Lead, you'll be at the forefront of driving our sales efforts. Your...
-
Sales Team Lead
2 weeks ago
Bengaluru, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity! Are you an experienced Sales professional with exceptional leadership skills? We're on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity!About the Role: As a Sales Team Lead, you'll be at the forefront of driving our sales efforts. Your...
-
Sales Team Lead
1 month ago
Bengaluru, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity! Are you an experienced Sales professional with exceptional leadership skills? We're on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity!About the Role: As a Sales Team Lead, you'll be at the forefront of driving our sales efforts. Your...
-
Sales Team Lead
2 weeks ago
Bengaluru, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity! Are you an experienced Sales professional with exceptional leadership skills? We're on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity! About the Role: As a Sales Team Lead, you'll be at the forefront of driving our sales efforts. Your...
-
Sales Team Lead
1 month ago
Bengaluru, India Emerge IT Solution Full timeJoin Our Team as a Sales Team Lead - Onsite Opportunity! Are you an experienced Sales professional with exceptional leadership skills? We're on the lookout for a dynamic Sales Team Lead to spearhead our sales associates in an exciting onsite opportunity! About the Role: As a Sales Team Lead, you'll be at the forefront of driving our sales efforts. Your...
-
Team Lead
3 weeks ago
Bengaluru, India Kapture CX Full timeCompany Overview:Founded in 2014 in Bangalore, Kapture is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI, consumer durables, and the energy sector. Complementing our offerings, we...
-
Team Lead, Relocation Support
3 weeks ago
Bengaluru, India Graebel Companies Inc. Full timeAre you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be,...
-
Team Lead, Relocation Support
2 weeks ago
Bengaluru, India Graebel Companies Inc. Full timeAre you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be,...
-
Technical Support Team Lead
4 weeks ago
Bengaluru, India Power Bridge Full timeJob Summary: As a Team Lead for the Tech Bar, you will be responsible for overseeing the day-to-day operations of our technology support centre. Your primary focus will be on providing exceptional technical support to our internal customers, ensuring timely resolution of their IT-related issues and inquiries. You will lead a team of support technicians,...
-
Technical Support Team Lead
18 hours ago
Bengaluru, Karnataka, India Power Bridge Full timeJob Summary:As a Team Lead for the Tech Bar, you will be responsible for overseeing the day-to-day operations of our technology support centre. Your primary focus will be on providing exceptional technical support to our internal customers, ensuring timely resolution of their IT-related issues and inquiries. You will lead a team of support technicians,...
-
Team Lead, Relocation Support
1 day ago
Bengaluru, Karnataka, India Graebel Companies Inc. Full timeAre you excited about the world of opportunities in talent mobility? Our clients include major global brands, known for their innovation and leadership in various industries. We help them place their exceptional employees around the globe to seize these opportunities. We continuously strive for exceptional service, constantly raising the bar with fresh...