Internal Customer Tech Support A3-IT

4 weeks ago


Bengaluru, India Oracle Full time

Oracle Cerner is elated to hire a Support Technician. As a Support Technician you will, serve as the first line investigate and resolve client problems received via phone, ticket, or other electronic means. In this role, you will recognize when to escalate issues by using applicable monitoring and troubleshooting tools, and provide exceptional customer service in person, via phone and email, as appropriate. Your responsibilities also include, performing troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also, research and use a knowledge base of information to quickly understand and diagnose issues. Additionally, you will adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification a member of this fast-paced, leading edge database/applications company, work with the team to deliver real-time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

Career Level -

Must have:

VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES. Good knowledge of Windows & Mac OS. Good knowledge of MS office. Minimum 1 year of experience working in technical support. Must be willing to work in US Shifts.

Good to have:

Preferred neutral accent. Call handling skills (proper escalation & ownership of call etc).  Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/Citrix/VMWare/Exchange Online/Network/Software & Hardware issues

Ability to install & troubleshoot windows/MAC Operating Systems, VM, Citrix and a member of the Help Desk, provide first-level phone support to internal employees and/or outsourcing customers. Provide information to customers. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.



  • Bengaluru, India Oracle Full time

    Oracle Cerner is elated to hire a Support Technician. As a Support Technician you will, serve as the first line investigate and resolve client problems received via phone, ticket, or other electronic means. In this role, you will recognize when to escalate issues by using applicable monitoring and troubleshooting tools, and provide exceptional customer...


  • Bengaluru, Karnataka, India Oracle Full time

    Oracle Cerner is elated to hire a Support Technician. As a Support Technician you will, serve as the first line investigate and resolve client problems received via phone, ticket, or other electronic means. In this role, you will recognize when to escalate issues by using applicable monitoring and troubleshooting tools, and provide exceptional customer...


  • Bengaluru, Karnataka, India Oracle Full time

    Oracle Cerner is elated to hire a Support Technician. As a Support Technician you will, serve as the first line investigate and resolve client problems received via phone, ticket, or other electronic means. In this role, you will recognize when to escalate issues by using applicable monitoring and troubleshooting tools, and provide exceptional customer...


  • Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...


  • Bengaluru, India Oracle Full time

    As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers. You'll play a vital role in nurturing customer relationships and providing...


  • Bengaluru, India Oracle Full time

    As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers. You'll play a vital role in nurturing customer relationships and providing...


  • Bengaluru, India Tech Mahindra Full time

    Job Description: Customer Support AgentPosition: Customer Support AgentLocation: Bangalore, IndiaCompany: Tech MahindraExperience : fresher to 5 years experienceOverview:Tech Mahindra is seeking dedicated and customer-oriented individuals to join our team as Customer Support Agents at our Bangalore location. The ideal candidates will possess exceptional...


  • Bengaluru, Karnataka, India Tech Mahindra Full time

    Job Description: Customer Support Agent Position: Customer Support Agent Location: Bangalore, India Company: Tech MahindraExperience : fresher to 5 years experience Overview: Tech Mahindra is seeking dedicated and customer-oriented individuals to join our team as Customer Support Agents at our Bangalore location. The ideal candidates will possess...


  • Bengaluru, India Tech Mahindra Full time

    Job Description: Customer Support Agent Position: Customer Support Agent Location: Bangalore, India Company: Tech MahindraExperience : fresher to 5 years experience Overview: Tech Mahindra is seeking dedicated and customer-oriented individuals to join our team as Customer Support Agents at our Bangalore location. The ideal candidates will possess...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication - Mandate experience in International customer support - Qualification required - PUC/ Any Degree - Comfortable with Rotational shift/ rotational Off - Two way transport facilities (Within hiring boundary) - Quarterly bonus - Good Incentives plan - Complete Work from Office **Job Type**: Permanent **Salary**: Up to...


  • Bengaluru, India Tech Mahindra Full time

    Job Description: Customer Support AgentPosition:Customer Support AgentLocation:Bangalore, IndiaCompany:Tech MahindraExperience :fresher to 5 years experienceOverview:Tech Mahindra is seeking dedicated and customer-oriented individuals to join our team as Customer Support Agents at our Bangalore location. The ideal candidates will possess...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication Mandate experience in International customer support Qualification required PUC/ Any Degree Comfortable with Rotational shift/ rotational Off Two way transport facilities (Within hiring boundary) Quarterly bonus Good Incentives plan Complete Work from OfficeJob Type: PermanentSalary: Up to ₹30,000.00 per monthBenefits:...


  • Bengaluru, India Sense Talent Labs, Inc. Full time

    Company Description Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 300+ team members, serves 700+ customers, and has grown 100% year-over-year since its launch. We have raised over $40M in funding, backed by GV (Google), Accel, and Avataar Ventures. As a part of the Sense team, you’ll play...


  • Indiranagar, Bengaluru, Karnataka, India Skillzen Tech Full time

    **Customer Support Associate** **About OneCare** OneCare is a tech-enabled healthcare ecosystem, from the ground up, to disrupt a $50Bn market and to completely change the way patients receive care for complex diseases. It will enable millions of patients to live healthier, longer, and happier. We are not just building a product or a company, we are...


  • Bengaluru, India Oracle Full time

    As a Senior Change Implementation Analyst, you will follow configuration work plans to configure solution functionality and components in production and non-production environments. You will gather requirements and determine scope of work to estimate delivery effort and delivery timeframes and apply change management processes throughout service request...


  • Bengaluru, India Oracle Full time

    As a Senior Change Implementation Analyst, you will follow configuration work plans to configure solution functionality and components in production and non-production environments. You will gather requirements and determine scope of work to estimate delivery effort and delivery timeframes and apply change management processes throughout service request...


  • Bengaluru, Karnataka, India Oracle Full time

    As a Senior Change Implementation Analyst, you will follow configuration work plans to configure solution functionality and components in production and non-production environments. You will gather requirements and determine scope of work to estimate delivery effort and delivery timeframes and apply change management processes throughout service request...


  • Bengaluru, Karnataka, India Oracle Full time

    As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more...


  • Bengaluru, India Oracle Full time

    As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more...


  • Bengaluru, Karnataka, India [24]7.ai Full time

    **Greetings from [24]7.ai India.** **International voice customer support hiring | 11:30am to 12:30pm noon [Monday to Friday] | Contact Hr Vasu : 9980693405 -** **Registration code > Vasu - ARC 105** **Designation**: Associate and Senior Associate **Responsibilities: International Calling II English Communication - Handle inbound and outbound calls -...