Customer Support Intern

2 months ago

Bengaluru, India Sense Talent Labs, Inc. Full time

Company Description

Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 300+ team members, serves 700+ customers, and has grown 100% year-over-year since its launch. We have raised over $40M in funding, backed by GV (Google), Accel, and Avataar Ventures.

As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.

**Job Description**:
The Customer Support Intern will work closely with the Customer Support team to provide
problem-solving skills, be able to work in a fast-paced environment and be comfortable
working with technology.

**Responsibilities**:

- Provide excellent customer service by actively listening to clients and providing solutions to their problems
- Use our customer support software and ticketing tool to track client issues and follow up with clients as needed
- Collaborate with other teams to resolve complex customer issues
- Assist in creating and updating customer support documentation
- Identify opportunities to improve the customer support experience
- Use SQL to generate customer support metrics and reports

**Qualifications**:

- A Bachelor's degree in any stream
- Proficient in English, with good written, oral communication and presentation skills
- Excellent problem-solving skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Comfortable with technology and ability to learn new software quickly
- Experience with ticketing tools and customer support software preferred
- Familiarity with SQL for generating reports preferred
- Detail-oriented and able to work independently
- Positive attitude and willingness to learn

Additional Information
**Perks & Benefits**

Sense is an equal opportunity employer. We believe that diversity, inclusion, and belonging are integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

All your information will be kept confidential according to EEO guidelines.

  • Customer Support Executive

    3 months ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Marketing and Sales Intern

    2 weeks ago

    Bengaluru, India Intern-Box Full time

    **Job Title: Marketing and Sales Intern (PPO)** **Company**: Intern-Box (An EdTech Company) **Location**: Bengaluru, Karnataka **Duration**: 3 Months **About Intern-Box**:Intern-Box is an Indian EdTech company committed to revolutionize education. We're seeking an Intern with a passion for communication and sales to help us grow our presence in the...

  • Customer Care Executive International Bpo Itpl

    3 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication - Mandate experience in International customer support - Qualification required - PUC/ Any Degree - Comfortable with Rotational shift/ rotational Off - Two way transport facilities (Within hiring boundary) - Quarterly bonus - Good Incentives plan - Complete Work from Office **Job Type**: Permanent **Salary**: Up to...

  • Customer Care Executive International Bpo Itpl

    2 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication Mandate experience in International customer support Qualification required PUC/ Any Degree Comfortable with Rotational shift/ rotational Off Two way transport facilities (Within hiring boundary) Quarterly bonus Good Incentives plan Complete Work from OfficeJob Type: PermanentSalary: Up to ₹30,000.00 per monthBenefits:...

  • Customer Support Associate

    2 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...

  • Customer Support

    2 months ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support

    2 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: Altruist Technology Private LimitedProcess: Ezeetap HQRole: Customer SupportQualification: Degree MandatoryLanguage: English and HindiExperience: 1 Years of Experience in Customer SupportSalary: 23KCTCLocation: Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068Pay: ₹23,000.00 per...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist TechnologyDesignation: Customer Support (Semi Voice Process)Languages: English + Hindi or Tamil or TeluguExperienced should be in BPO CompanySalary: 25K CTCLocation: Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,BengaluruSalary: ₹25,000.00 per monthSchedule: Day shiftSupplemental pay types: Performance...

  • Customer Support

    4 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Service Representative Itpl Bangalore

    7 days ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...

  • Customer Support

    6 days ago

    Bengaluru, India Career flight consultancy Full time

    Process - International customer service Work From office Gender: Male / Female Title: customer service executive Requirement: Excellent communication skills: Fluency, Grammar with good Computer Knowledge required Education: HSC Experience : Experience in international voice process/domestic process **Salary**: Up to ₹32,000.00 per month Schedule: -...

  • Customer Support Intern

    2 months ago

    Bengaluru, India Contlo Full time

    About Contlo: Contlo enables Ecommerce and D2C brands build and deliver personalized customer experiences at scale across channels. We believe that eCommerce is changing the way how our society operates and especially direct-to-consumer commerce is allowing bottom's up entrepreneurship to flourish. We at Contlo are on a mission to Enable eCommerce for...

  • Customer Support Associate

    3 weeks ago

    Bengaluru, India Child Support Foundation Full time

    Role-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Support Executive

    4 weeks ago

    Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    Work from Office - Qualification: Any Graduate - Experience: - 1 Year - 6 Days working - Rotational Shifts : (8 am - 8 pm) /9 hrs 1 Rotational Off - Work from Office - Salary CTC: Upto 25,000/- per month* - Quarterly Bonus: 3,744 **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: -...

  • Customer Support Associate

    3 weeks ago

    Bengaluru, India Child Support Foundation Full time

    Compnay: Altuist Role :Customer support Associate Qualification: Graduate Languages:Eng ,Hin Loc:kudlu :Gate Timeings:Mon-Fri **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly...

  • Customer Care Agent

    3 weeks ago

    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...

  • Customer Support Intern

    2 weeks ago

    Bengaluru, India Codingal Technologies Full time

    We are looking for a Customer Support Intern who is passionate about this role. **Roles and responsibilities -** 1. Handle backend operations and support while interacting with students and teachers 2. Provide technical support to Parents and Teachers 3. Help in setting up processes and improving the efficiency of the process 5. Handle customer...

  • International Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Looking for Freshers for International Customer Support in BangaloreLocation: BangaloreRole: International Customer SupportPackage: ₹19,000 in handWork Days: 5 days a weekOff Days: 2 days offEducation: GraduateHR Mayur Job Types: Full-time, Permanent, FresherPay: ₹19,000.00 per monthSchedule: Evening shift Fixed shift Monday to Friday Night shift...

  • Customer Support

    4 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Identify and assess customers’ needs to achieve satisfaction Pay: ₹12,000.00 -...