Assistant Manager

4 days ago


Ernakulam, India ADVENXA Full time
JobTitle: Assistant Manager CustomerSupport
Minimum Experience: 1 yearexperience as Assistant Manager or Team Leader in BPOindustry
Location:Info park KakkanadKochi
Shift:NightShift
WorkingDays: 5 days perweek
SalaryRange: 35000 to 55000 permonth
ExcellentEnglish fluency both verbal andwritten.

Responsibilities:

1.Oversee daytoday operations to ensure all Service Level Agreement(SLA) metrics aremet.
2.Implement company policies across operational areas establish teamgoals and monitor performance againstKPIs.
3.Communicate clearly with associates and senior associates regardingclient expectations andaccountability.
4.Coordinate and participate in the completion of productionstandards recognizing high performers and managing a US clientindependently.
5.Evolve job responsibilities in consultation with seniormanagement.
6.Screen and recruit production staff plan training programs manageemployee issues complete employee reviews and implement HRpolicies.

Requirements1.Ability to thrive in a processdriven environment and enforceprocessdiscipline.
2.Targetoriented mindset with a focus on delivering quality outputwithin agreed timeschedules.
3.Strong people management skills to foster a positive team cultureand driveperformance.
4.Quality and timeconscious approach towork.
5.Advanced knowledge and proficiency in navigating clientsystems.
6.Expertise in process management and familiarity with US healthcaresystems.

Benefits1.PerformanceBonus
2.YearlyBonus
3.ProvidentFund
4.HealthInsurance
5.CabFacility

1. Ability to thrive in a process-driven environment and enforceprocess discipline. 2. Target-oriented mindset with a focus ondelivering quality output within agreed time schedules. 3. Strongpeople management skills to foster a positive team culture anddrive performance. 4. Quality and time-conscious approach to work.5. Advanced knowledge and proficiency in navigating client systems.6. Expertise in process management and familiarity with UShealthcare systems.
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