Team Lead – Customer Support
3 weeks ago
About us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
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Customer Support Team Lead
2 weeks ago
mumbai, India Traya Health Full timeResponsibility: Leadof a team of 30 telesupport / coach agentsDefine monitor and improve key KPIs for the entire team (e.g. callstalk time CSAT quality of interaction retention%etc.) Interpret & analyseperformance data to identify opportunities for improvement in KPIs(CSAT productivity and quality) Lead& completely own daytoday operations (tele support QA)...
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Team Lead – Customer Support
3 weeks ago
mumbai, India PayU Full timeAbout PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...
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Customer Experience
1 week ago
Mumbai, India Pilgrim Full timeAbout the job: The Customer Support Team Leader is responsible for leading a team of customer support representatives to deliver excellent customer service and achieve customer satisfaction goals. This role involves managing and coaching team members, monitoring performance, and ensuring efficient resolution of customer inquiries and issues. Key...
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Customer Experience
6 days ago
Mumbai, India Pilgrim Full timeAbout the job: The Customer Support Team Leader is responsible for leading a team of customer support representatives to deliver excellent customer service and achieve customer satisfaction goals. This role involves managing and coaching team members, monitoring performance, and ensuring efficient resolution of customer inquiries and issues. Key...
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Customer Service Team Lead
5 hours ago
mumbai, India Tech Mahindra Full timeRole DescriptionThis is a full-time role for a Customer Service Team Lead located in Mumbai. As a Customer Service Team Lead, you will be responsible for managing and overseeing a team of customer service representatives. You will ensure the delivery of exceptional customer service, resolve escalated customer issues, and provide guidance and support to team...
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Customer Service Team Lead
7 days ago
Mumbai, India Tech Mahindra Full timeRole DescriptionThis is a full-time role for a Customer Service Team Lead located in Mumbai. As a Customer Service Team Lead, you will be responsible for managing and overseeing a team of customer service representatives. You will ensure the delivery of exceptional customer service, resolve escalated customer issues, and provide guidance and support to team...
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Customer Support Representative
1 month ago
Kandivali East, Mumbai, Maharashtra, India team vaidya Full timeThe Customer Support Executive will be responsible for providing prompt and efficient service delivery to clients of the health insurance company. They will be the primary point of contact for queries, complaints, and customers' needs, and they will be required to work closely with the sales representatives and other departments. Key...
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Team Lead, Software Support
2 weeks ago
Mumbai, India ConnectWise Full timeGeneral Summary:The Team Leader of Software Support is responsible for leading a team of entry level to experienced professionals focused on providing support to system users and customers by evaluating user needs, identifying problems, and finding determined solutions. This role supports the Software Support team to automate and streamline our partners'...
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Team Lead, Software Support
1 week ago
Mumbai, India ConnectWise Full timeGeneral Summary:The Team Leader of Software Support is responsible for leading a team of entry level to experienced professionals focused on providing support to system users and customers by evaluating user needs, identifying problems, and finding determined solutions. This role supports the Software Support team to automate and streamline our partners'...
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Team Lead, Software Support
1 week ago
Mumbai, India ConnectWise Full timeGeneral Summary:The Team Leader of Software Support is responsible for leading a team of entry level to experienced professionals focused on providing support to system users and customers by evaluating user needs, identifying problems, and finding determined solutions. This role supports the Software Support team to automate and streamline our partners'...
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Team Lead, Software Support
1 week ago
Mumbai, India ConnectWise Full timeGeneral Summary: The Team Leader of Software Support is responsible for leading a team of entry level to experienced professionals focused on providing support to system users and customers by evaluating user needs, identifying problems, and finding determined solutions. This role supports the Software Support team to automate and streamline our...
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Team Lead, Software Support
1 week ago
mumbai, India ConnectWise Full timeGeneral Summary: The Team Leader of Software Support is responsible for leading a team of entry level to experienced professionals focused on providing support to system users and customers by evaluating user needs, identifying problems, and finding determined solutions. This role supports the Software Support team to automate and streamline our...
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Lead Customer Support
6 days ago
Mumbai, Maharashtra, India timesjobs Full timeWe are looking for skilled Lead Customer Support with 8 years of experience in Customer Support and On-boarding for the Trading / Broking Industry. He / She will be responsible for end-to-end customer support activities and People management.Location: Mumbai, Borivali.Please contact Suman Malhotra or email your cv directly in word format with Job ID 12726 to...
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Lead Customer Support
6 days ago
Mumbai, Maharashtra, India The Edge Asia Full timeApply for Lead Customer Support The Edge, Career Progress Consultants in Mumbai for Year of Experience on
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Team Lead
1 week ago
Mumbai, India NTT DATA, Inc. Full timeExperience :7-12 yrs Team Leadership: Lead, mentor, and supervise the service support desk team, ensuring a high level of motivation and performance. Foster a collaborative and customer-focused environment within the team. Conduct regular team meetings and training sessions to enhance technical skills and customer service capabilities. Service Desk...
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▷ [High Salary] Customer Service Team Lead
6 days ago
Mumbai, India Tech Mahindra Full timeRole DescriptionThis is a full-time role for a Customer Service Team Lead located in Mumbai. As a Customer Service Team Lead, you will be responsible for managing and overseeing a team of customer service representatives. You will ensure the delivery of exceptional customer service, resolve escalated customer issues, and provide guidance and support to team...
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Sales Support/coordiantor
1 month ago
Mumbai, Maharashtra, India Team Management Services Full time**Position Title**: Sales Support/Coordinator ? **Qualifications**: Any Graduate **Experience**: 3+ Years **Location**: - Ghatkopar, Mumbai **Roles & Responsibilities**: - Proactively schedule and coordinate meetings with clients, utilizing video conferencing tools and arranging face-to-face meetings where appropriate. - Responsible to answer incoming...
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Lead Customer Support
3 days ago
Mumbai, India timesjobs Full timeWe are looking for skilled Lead Customer Support with 8 years of experience in Customer Support and On-boarding for the Trading / Broking Industry. He / She will be responsible for end-to-end customer support activities and People management.Location: Mumbai, Borivali.Please contact Suman Malhotra or email your cv directly in word format with Job ID 12726...
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Lead - Customer Support Full-Time
1 month ago
Mumbai, India HyreFox Consultants Full timeFynd is India's largest omnichannel commerce platform helping retail businesses accelerate growth. Founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012.The company is headquartered in Mumbai and currently employs 350+ spread across design, engineering, data science, operations and sales. Trusted by over 600 brands and 10,000 stores.Roles &...
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Lead - Customer Support Full-Time
2 months ago
mumbai, India HyreFox Consultants Full timeFynd is India's largest omnichannel commerce platform helping retail businesses accelerate growth. Founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012.The company is headquartered in Mumbai and currently employs 350+ spread across design, engineering, data science, operations and sales. Trusted by over 600 brands and 10,000 stores.Roles &...