AM-Tele Sales

2 weeks ago


Secunderabad, India Kshema Full time
Job Description
We are seeking a highly motivated and result oriented Operations Manager to join our growing insurance call center team. In this role, you will play a crucial role in developing and delivering exceptional customer service and sales training programs for our agents. You will also be responsible for managing day to day team operations, ensuring efficient processes, and driving continuous improvement within the call center. 

Requirements
  • Bachelor's degree  
  •  Minimum 3 to 5 years of experience in a call center environment, with at least 2 years in a supervisory or management role. 
  •  Proven experience in developing and delivering training programs for customer service and sales representatives. 
  •  Strong understanding of insurance products and services (preferred). 
  •  Excellent communication, interpersonal, and coaching skills. 
  •  Ability to motivate and lead a team to achieve goals. 
  •  Strong analytical and problem solving skills. 
  •  Excellent time management and organizational skills. 
  •  Proficiency in Microsoft Office Suite and call center software (a plus).  



Requirements
Qualifications: Bachelor’s degree in marketing, Business Administration, or a related field 8–10 years of experience in BTL activations, event management, or experiential marketing Proven track record of managing successful on-ground campaigns Strong project management and organizational skills. Ability to multitask and work under tight deadlines. Creative thinker with excellent interpersonal skills
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