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Manager - AP Trainer

2 months ago

Noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of - Manager – Training

In this role, you will be leading a set of Trainers & Subject Matter Experts. You will be focused on Knowledge Transfer, Knowledge Management & Retention of Process knowledge for all our clients. Also, you will be expected to be passionate about leading the effort on building and maintaining a robust knowledge framework build including process flows, SOPs.

Responsibilities:

Set up a comprehensive training framework involving multiple clients and multiple processes

Be the primary point of contact for Operations Managers for Training & Product Changes / Polices related matters

Create separate process training packages based on the client and process 

Oversee SOP management and updation

Create a comprehensive knowledge management framework with process flows, SOPs including management of system process flows and SOPs

Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards

Create a robust License to Operate assessment for new hires

Execute Classroom Observations & make changes to add value on Classroom Delivery & Training Modules & report to partners in an effective & reoccurring timely fashion

Be part of Train the trainers & design/revisit framework for Training as & when required

Manage dissemination of weekly/daily/hourly changes on process & track retention via Process knowledge tests & other tools

Liaison with the Trainers and subject matter experts to understand training needs for new and existing resources

Drive Cross Training across processes

Establish a reporting framework to report on new hire trainings, refresher trainings and process knowledge tests

Manage hiring of candidates and sharing regular updates 

Qualifications we seek in you

Minimum qualifications• Any Graduate

• Prior experience in setting up training framework

• Good interpersonal and communication skills• Demonstrable client / partner management and project management skills

• Self-Starter with ability to work independently

• Ability to work in a multi-cultural environment with SMEs spread across US, India, Philippines and Mexico

Preferred qualifications

•Judgement, personal effectiveness, team handling• Competence in handling Change Management• Demonstrated competency in navigating through structured as well as unstructured client business settings