Bpo Trainer
7 months ago
Trainer Roles and Responsibilities:
1. Need to conduct operation training for every new joined.
2. 7 days of observation period agents will be under the monitoring of the trainer and he/she will be giving the feedback for further process.
3. Need to monitor basic hygiene, on time login and discipline of the employees.
5. Liaise with managers/Team leaders to determine training needs and schedule training sessions.
6. Conduct product knowledge test, dipcheck as on when required.
7. Conducting and being a part of call calibration sessions with operations and quality departments.
8. Performance reports need to be maintained and the statistics to understand and insights should be provided to improve where it's lacking.
9. Monthly Training conduct.
**Salary**: Up to ₹360,000.00 per year
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Speak with the employer**
+91 9632902971
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