Bpo Trainer

3 weeks ago

Noida Uttar Pradesh, India Razor Infotech Private Limited Full time

**Job Overview**:
As a **BPO Process Trainer**, you will be responsible for designing, delivering, and evaluating training programs for new and existing employees within a BPO environment. You will ensure that agents are well-equipped with the knowledge, skills, and competencies needed to meet the performance standards of the client and organization.

**Key Responsibilities**:

- **Training Delivery**: Conduct training sessions (both classroom and virtual) for new hires and existing employees, focusing on BPO processes, product knowledge, customer service skills, and performance standards.
- **Training Design**: Develop and update training materials, including manuals, presentations, and e-learning modules, to ensure they are aligned with current business needs and process changes.
- **Process Knowledge**: Maintain up-to-date knowledge of client processes, systems, and industry trends, ensuring that training content is always relevant and accurate.
- **Performance Monitoring**: Evaluate employee performance during training and provide feedback to ensure high levels of competency. Administer assessments and training evaluations to measure understanding and effectiveness.
- **Onboarding**: Oversee the induction process for new hires, ensuring that they receive a thorough understanding of company policies, procedures, and job-specific responsibilities.
- **Ongoing Development**: Organize refresher training, knowledge-sharing sessions, and continuous learning programs for current employees to enhance their skills and ensure high-quality service delivery.
- **Collaborative Support**: Work closely with team leaders, operations managers, and quality analysts to identify areas where additional training or support is required.
- **Compliance**: Ensure that all training materials and sessions are compliant with company policies and industry regulations.
- **Reporting**: Provide regular updates and feedback on the training program’s effectiveness, success, and areas for improvement to senior management.

**Skills & Qualifications**:

- **Experience**: Minimum of 1-3 years of experience in training within a BPO environment, with a solid understanding of customer service, sales, or technical processes.
- **Educational Qualification**: A bachelor’s degree in any stream (preferably in Business, Communication, or related fields).
- **Strong Communication Skills**: Excellent verbal and written communication skills with the ability to convey complex information in an understandable manner.
- **Presentation Skills**: Ability to present training material in a clear and engaging way to different audience groups.
- **Problem-Solving**: Strong analytical and problem-solving skills to identify training gaps and suggest improvements.
- **Customer-Centric Mindset**: A passion for customer service and a deep understanding of how to improve customer experience through agent performance.
- **Tools and Technologies**: Familiarity with Learning Management Systems (LMS), MS Office Suite (Excel, PowerPoint), and other training-related tools.
- **Interpersonal Skills**: Ability to interact effectively with employees at all levels, from new recruits to senior management.
- **Adaptability**: Ability to adapt training methods and content according to changing business needs and the diverse learning styles of employees.

Pay: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9289640609

  • Process Trainer- Bpo

    4 weeks ago

    Noida, Uttar Pradesh, India Hemocean outsourcing Full time

    Process Trainer Location - Noida Process - Tata 1 MG Sales Experience - 6 Month to 1 Year As Trainer In BPO Qualification - HSC / Graduate Salary - 25k to 28k Inhand **Job Types**: Full-time, Permanent **Salary**: ₹25,326.31 - ₹28,575.13 per month **Benefits**: - Provident Fund **Education**: - Bachelor's (preferred) **Experience**: -...

  • Voice Process Trainer

    3 weeks ago

    Noida, Uttar Pradesh, India Nexus pro services Full time

    Voice Process Trainer for BPO at Noida Sector - 1 minimum 2 years of Experience as Voice process Trainer **Job Types**: Full-time, Permanent Pay: ₹28,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Night shift Supplemental Pay: - Performance bonus - Yearly bonus **Education**: - Bachelor's...

  • Bpo Process Trainer

    3 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India Razor Infotech Private Limited Full time

    **Job Title**: Sales Process Trainer - BPO **Job Location**: Noida Sec 65, A-17 **Department**: Sales / Training & Development **Reports To**: Sales Manager / Learning & Development Manager **Job Overview**: The Sales Process Trainer in a BPO setting is responsible for designing, delivering, and managing training programs that enhance the skills and...

  • Bpo Trainer

    4 weeks ago

    Noida, India Delimp Technologies pvt ltd Full time

    Hi, Urgent opening for Trainer for BPO company, Excellent communication and leadership skills Immediate joiner prefer **Job Types**: Full-time, Regular / Permanent **Salary**: ₹18,000.00 - ₹25,000.00 per month Schedule: - Day shift - Morning shift - Night shift - Rotational shift Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably...

  • Trainer-customer Care(Bpo)

    3 weeks ago

    Baraula, Noida, Uttar Pradesh, India National Institute Of Education And Development(NIED) Full time

    **Qualifications and Skills**: - **Education**: Graduation in any stream (Preferred: English, Commerce, or Business Management). - **Experience**: - 2-5 years of experience in the BPO industry or as a trainer in a similar domain. - Hands-on experience in voice/non-voice processes and customer service operations. - **Skills**: - Excellent verbal and...

  • Bpo Trainer

    3 weeks ago

    Noida, Uttar Pradesh, India Cloudpoint technologies Full time

    **Greetings from Cloudpoint Technologies** **Urgent Hiring: Trainer** **Qualification: Must Be Graduated** **Salary**: **Upto 30k in hand** **Fix salary depends on the interview.** **Benefits like** **Rs 2,00,000 individual Health Insurance** **Rs 50,000 accidental Death Insurance** **Address** **D12, 4th Floor, Sector 63, Noida, Uttar Pradesh...

  • Female Trainer for Bpo

    4 weeks ago

    Noida, India Vighnaharta Screening Pvt. Ltd. Full time

    Female Trainer For Bpo company 3 yr experience required salary - 30 k location - Noida sec-4 good comunication skills **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹25,000.00 - ₹30,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Noida, Noida - 201301, Uttar Pradesh: Reliably commute or planning to...

  • Bpo Trainer

    4 weeks ago

    Noida, India A2Z HR Consultants Full time

    VACANCY PREFERABLE FOR FEMALE CANDIDATES Immediate Hiring for BPO Trainer for an NGO in Noida Salary Range - 18000 to 35000 (Based upon interview) Prior experience in BPO training required (Min 2 years) Educational Qualification - Undergraduates also allowed Day Shift (9:30 AM to 6:30 PM). Hindi + English language - Strong teaching abilities. - Strong...

  • Process Trainer Bpo

    4 weeks ago

    Noida, India Vision India Services Pvt Ltd Full time

    Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen. - Tailor specific training programs...

  • Soft Skill Trainer

    4 days ago

    Lucknow, Uttar Pradesh, India Jobeefie pvt Ltd Full time

    Urgent hiring ! Job title : Soft Skill Trainer Vacancy - 5 Budget - 5.50 LPA Location - Lucknow **Experience**: Overall, 3 Years Experience 2 Year as soft skill trainer, BPO Experience **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift Application Question(s): - How many years of Experience you have in BPO...

  • Bpo Trainer

    4 weeks ago

    Noida, Uttar Pradesh, India Venuz Job Consultancy Full time

    Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training sessions on various call center topics to prepare and support new employees. - Training experienced employees...

  • Soft Skill Trainer

    4 days ago

    Lucknow, Uttar Pradesh, India Jobeefie pvt Ltd Full time

    Urgent hiring ! Job title : Soft Skill Trainer Vacancy - 1 Budget - 5.50 LPA Location - Lucknow **Experience**: Overall, 3 Years Experience 1 Year as Team Lead, BPO Experience **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift Application Question(s): - How many years of Experience you have in BPO...

  • Bpo Trainer

    4 weeks ago

    Noida, India Vighnaharta Screening Pvt. Ltd. Full time

    **We Are BPO Trainer( Preferably Female)** **Skills Required-** *Prior 2 Years min experience as a trainer or a similar position. *Strong interpersonal skills. *Develop onboarding programs for new employees. *Strong teaching abilities. - Should be comfortable handling the calls of new employees. Salary Upto 18k-35k( Negotiable) **Experience - min 2...

  • Bpo Trainer

    2 weeks ago

    Noida Sector 16, Noida, Uttar Pradesh, India DishTV India Ltd, Noida Full time

    Hiring ! DISH TV PROCESS TRAINER ( CUSTOMER SUPPORT ) EXPERIENCE - 1 - 2 YEAR SALARY - 35 K LOCATION - NOIDA 16 DROP YOUR CV Pay: ₹33,000.00 - ₹35,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance bonus **Education**: - Diploma (preferred) **Experience**: - Teaching: 1 year (preferred) - total work: 1 year...

  • Soft Skill Trainer

    2 weeks ago

    Lucknow, Uttar Pradesh, India Jobeefie pvt Ltd Full time

    Urgent hiring ! Job title : Soft Skill Trainer Vacancy - 1 Budget - 5.50 LPA Location - Lucknow **Experience**: Overall, 3 Years Experience 1 Year as Team Lead, BPO Experience **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift Application Question(s): - How many years of Experience you have in BPO...

  • Sales Trainer

    3 weeks ago

    Aligarh, Uttar Pradesh, India Manoranjan Grah Limited Full time

    Job Role: Sales & Process Trainer Job Location:Aligarh Work Experience: Minimum 5+ Years of relevant experience in Banking /NBFC /DSA /BPO Qualification: Any Graduate/ Post Graduate Roles and Responsibilities: - Identifying the training needs across the sales department and conducting training for the employees to improve productivity. - Coordinating...

  • Trainer (Customer Care)

    4 weeks ago

    Noida, India Smartmovess consultant zone Full time

    **Job Profile**: Trainer (Customer care) **Location**: Noida Sector 59 **Salary**: Up-to 25k **Experience**: Minimum 2 year **Working Days**: 6 Days **Job Type**: Full Time **Job Summary **:A Customer Service Trainer in the BPO (Business Process Outsourcing) industry plays a crucial role in ensuring that customer service representatives are well-equipped...

  • 15h Left Sales Trainer

    3 days ago

    Gurugram, Noida, Delhi NCR, India Teleperformance Global Services Private Limited Full time

    Job DescriptionHiring for Sales Trainer/ Sales Coach || Gurugram || International process || TeleperformanceKey Details:- 1 year of experience in international sales as a sales trainer in BPO.- 5 days working, rotational shifts, 2 rotational offs.- Location- GurugramQualifications:- Proven Experience in international process in sales.- Excellent...

  • Bpo Process Trainer

    4 weeks ago

    Noida, India Moil Education Full time

    Profile - Trainer (Sales / Collection / Customer service ) Location - Noida sec 62 Salary - 30k - 55k inhand Experience - 1 year of experience in training department. Qualification - Graduate Shift and Timing - Day Shift rotational off - Liaise with managers to determine training needs and schedule training sessions. - Design effective training programs. -...

  • Corporate Sales Trainer

    4 weeks ago

    Noida, India Kayakalp Enterprises Full time

    Job Highlights Ø 8-10years of work experience as Sales Trainer preferably from the Domestic BPO industry. Ø Person should be above 35years of age. **Responsibilities** Ø Conduct training as per monthly training calendar and sales knowledge and skill gaps. Ø Create a training curriculum and estimate the time of training. Ø Develop new approaches...