CE/CRM Technical Lead Architect_10-15years

3 months ago

Bengaluru, India NR Consulting - India Full time
Job Title: CE/CRM Technical Lead Architect
Experience: 10-15years
Job Description:
We are seeking an experienced D365 CE/CRM Technical Architect with 10+ years of experience to lead the design and architecture of end-to-end solutions on the Dynamics 365 Customer Engagement (CE) platform. As a technical leader, you will collaborate with cross-functional teams, mentor developers, and ensure best practices are followed to deliver scalable, high-quality solutions.

Key Responsibilities:
- Lead the design and architecture of end-to-end solutions on the D365 CE platform, ensuring alignment with business requirements, industry best practices, and scalability
- Act as a technical leader and mentor to the development team, providing guidance on coding standards, best practices, and solution architecture
- Develop integration strategies and design solutions between D365 CE and other internal/external systems
- Design the data model, entities, attributes, and relationships in D365 CE, ensuring data integrity, consistency, and performance optimization
- Define security models and access control strategies, ensuring compliance with relevant security and data privacy standards
- Collaborate with stakeholders to understand business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
- Customize and configure D365 CE using PowerApps, Power Automate, and Power BI
- Lead data migration, data modeling, and data integration efforts across the D365 CE platform
- Provide technical expertise in various CRM/XRM versions, supporting end-to-end project life cycles for 2-3 implementations
- Ensure implementation of technologies like HTML5, CSS, SOAP, REST, AngularJS, and JavaScript for seamless integration with D365 CE
- Develop and customize CRM solutions using ASP.NET (C#), MVC, and Web API within the SDLC framework
- Create and modify reports using SSRS and CRM reporting tools
- Ensure the technical architecture aligns with the overall CRM platform, including scripting, plugins, workflows, and SDK extensions

Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or MCA or equivalent
- 10+ years of experience in D365 CE/CRM as a Technical Architect
- 5+ years of experience as a Lead Developer in D365 CE
- Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
- Proficiency in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI
- Expertise in data migration strategy, data modeling, and integration
- Knowledge of various CRM versions, technologies (HTML5, CSS, SOAP, REST, JavaScript, AngularJS), and ASP.NET (C#, MVC, Web API)
- Proven experience in developing security models and ensuring compliance with data privacy standards
- Strong understanding of SSRS and CRM reporting tools
- MS Dynamics CE/CRM certifications are required
- Excellent communication and team collaboration skills
- Flexible working hours

Preferred Qualifications:
- Experience working on 2-3 full life-cycle projects
- Strong OO analysis and design under SDLC environment

Additional Information:
- Flexible working hours
- Open to travel when necessary for project needs

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