Digital Transformation CRM Technical Lead

8 hours ago


Bengaluru, Karnataka, India Covalensedigital Full time

Job Description

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We are seeking an experienced Cybernetic Architectural Strategist to join our team at Covalensedigital. In this role, you will be responsible for leading the design and implementation of cutting-edge Customer Relationship Management (CRM) systems.

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The successful candidate will have a deep understanding of CRM technologies and a proven track record of delivering complex solutions. You will work closely with cross-functional teams to architect and implement scalable, secure, and efficient CRM systems that meet the evolving needs of our business.

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Your primary focus will be on designing and implementing industry-agnostic CRM solutions in areas such as customer segmentation, partner/dealer management, inventory management, opportunities management, customer master data, incentives, loyalty, support, case management, and other related areas.

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You will oversee the quality of output arising from solution build and manage the technical integrity and architectural compliance of the solution. Additionally, you will evaluate and leverage emerging CRM technologies to support the company's growth and strategy.

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Responsibilities:

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  • ">
  • Design and build industry-agnostic CRM solutions">
  • Oversee solution quality and manage technical integrity">
  • Evaluate and leverage emerging CRM technologies">
  • Mentor junior resources and validate deliverables">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • 8-15 years' experience designing, building, developing, deploying, and supporting CRM solutions using SFDC (Sugar CRM/VTIGER)">
  • At least 2 years' experience as a technical architect">
  • Ownership of technology challenges related to the implementation of CRM technologies">
  • Ability to understand and solve business and technology challenges related to the implementation of all areas of the Salesforce platform">
  • Experience enforcing governance across a large workforce">
  • Agile delivery experience working with cloud-based technologies and methodologies">
  • Strong communication skills, exceptional written, verbal, and presentation skills">
  • Ability to operate effectively in a global multi-cultural environment">
  • Experience in Telecom or Enterprise CRMs">
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Qualifications:

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This is a unique opportunity to join a dynamic team and make a significant impact on the company's success.

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Estimated annual salary: $120,000 - $180,000



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