Support Engineer with German and English

3 months ago

Bengaluru, India Stefanini Full time

Job Details

Support Engineer with German and English
Job Description

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.

We are now looking for talented people to make a real contribution to our business as:

Support Engineer with GERMAN

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us

Day to day responsibilities

Logging remotely to client's computer and help them solve software issues; Documenting issues that you deal with on a daily basis into the ticketing system; Troubleshooting hardware, software and network related issues; Escalating problems to the next level of support when necessary; Help the client with all the necessary information.

Requirements

GERMAN - advanced level and ENGLISH - good level; Motivation for learning new information; Ready to acquire new skills (communication skills, technical skills etc.); A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues; Willingness to help people in having continuity in their computer-based activity; Previous successful customer service experience is considered an advantage; Strong written and oral communication skills; Able to communicate problems/issues to customers in a non-technical manner. Job Requirements What's next: The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on and join us on , and where we regularly post insights from our colleagues. 
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