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Revenue Analyst, PROS
2 months ago
GENERAL SUMMARY
The Revenue Analyst, Preferred Revenue Optimization Services (“PROS”) serves four primary functions on behalf of Preferred Travel Group globally: (1) Provides service to approximately 450 member hotels in the areas of CRS and distribution channel optimization and education. (2) Supports the internal regional teams through the creation of reports and analysis driving incremental revenues to the company and member hotels. (3) Actively supports PHG Consulting team with revenue and distribution consulting projects as assigned. (4) Supports Vice President Revenue Management Services with various projects.
This role is focused on providing superior customer service to all the PROS customers offering high touch with a sense of care and personalization through to resolution. The type of support requires the ability to offer both a strategic approach and tactical execution to the variety of needs with a steady management of multi-tasking between both roles and projects. PTG Consulting duties will be a combination of one-off projects and ongoing revenue management support, while PROS is focused on providing standardized, aggregated support services for member hotels. This role provides guidance to PROS hotels in the areas of revenue management, distribution, and revenue & distribution related technology including SynXis CR, Lanyon, TravelClick products such as Agency 360, Demand 360, a variety of PMSs and more.
ORGANIZATIONAL RELATIONSHIP
Under the direct supervision of the Senior Director, PROS, the Revenue Analyst, Preferred Revenue Optimization Services works with the Directors, Preferred Revenue Optimization Services; Regional Directors; Regional HRODS; and the Executive Vice President for each Region. The Revenue Analyst will also interact with the following departments on a regular basis: Data Services; Central Services; Direct Connect; Finance; Sales and Marketing departments. The PROS Team will interact with the account management team of Preferred’s provider of Central Reservations and other distribution partners.
DUTIES & RESPONSIBILITIES
A. Hotel Support: Manage incoming/outgoing communications (primarily via email) with member hotels and internal customers. Conduct ongoing tactical system support as it relates to revenue management and distribution for the Preferred member hotels that are assigned to the PROS Team. This may include conducting research and analysis. Log all assignments and hours allocated.
B. Internal Departments: Work alongside Central Services, Data Services, Sales and Marketing Teams to provide analysis, research, audits, and system optimization.
C. Regional Support: Provide ongoing support to hotel regional teams, including Regional or Account Directors, and Hotel Revenue Optimization Directors (HRODS). This includes preparation of reports, execution of special projects, analysis of hotels business, and preparing Total Branded Connectivity Participation Summary Audits fully or in part.
D. Maintain Certification. Complete requirements to maintain PHR Corporate Revenue Management Certification for PROS on an annual basis.
E .PTG Consulting Projects. Assist the PTG Consulting Division with consulting projects as it relates to Revenue Management & Distribution Services, under supervision from the PTG Consulting Division. This includes reporting and analysis as driven by the specific project.
QUALIFICATIONS
Minimum two years hospitality or travel industry experience including on-property front office, reservations or hotel operations experience is preferred. Intermediate Microsoft Excel skills preferred. Knowledge of GDS and CRS systems. Excellent relationship building skills; customer service oriented; ability to manage multiple tasks; analytical ability to interpret statistical data Worker characteristics are normally acquired through the completion of a university degree program or related hotel/travel industry experience. Completed and maintained PHR’s Corporate Revenue Management Certification. {this qualification can be waived for a new hire, with a requirement of completion with six months}.WORKING CONDITIONS
Working environment currently requires a hybrid remote and office-based position in New Delhi. Work hours must cover at least 6 hours of the working day, Eastern Standard Time (EST) (UTC -05:00). Initial training period may require extended working EST hours until fully trained. Incumbent is seated most of the time. Travel is estimated at approximately 5% of time as appropriate to support the overall expectation of the position.
PHR REQUIRED TRAINING
1.PHR Orientation
2.Outlook Training
3.PHR CRM Training
4.Business Intelligence (BI) training
5.CRS Learning Center – self paced learning
6.Complete PHR and HSMAI Revenue Management Certification process within six months of hiring
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
