Specialist Technical Writer

4 months ago

Pune, India NICE Full time

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging, and exciting environment.

In this role, you will be responsible for, and involved in the whole journey from end-to-end: feature discussions, including the UI/UX microcopy, with the Product Managers, UX and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation to a customer-facing site.

How will you make an impact?

- Creating end-user guides that are clear, concise, and user-friendly while utilizing AI to enhance the quality and efficiency of documentation.

- Collaborating with multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones.

- Updating documentation based on internal and customer feedback.

- Integrating with the Documentation team while working independently with various stakeholders.

- Applying critical thinking to push boundaries and innovate within your role.

- Collaborating with the UX team to produce/review microcopy and review logs that enhance the user experience.

Have you got what it takes?

- Passion for emerging technologies and new tools.

- Highly motivated, organized, and self-managed individuals.

- Experience in creating clear and structured guides for different audiences using single sourcing and conditions.

- Current and proven experience in an agile software development environment.

- 7-11 years of experience as a Technical Writer.

You will have an advantage if you also have:

- An ever-learning mindset.

- Experience with Flare, GitHub, and Jira.

- Experience in UX microcopy and video creation.

- Strong multitasking skills, with the ability to work effectively in a fast-paced environment.

Requisition ID: 5070
Reporting into: Tech Manager
Role Type: Individual Contributor

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