Technical writer

2 weeks ago

Pune, India OneXtel Full time

We are looking for a Technical Writer to join our Documentation team at Onextel. As a Technical Writer, you will play a key role in creating clear, concise, and user-friendly documentation for our products, APIs, and solutions. You will collaborate with cross-functional teams including engineers, product managers, and customer support to produce high-quality content that empowers our clients and users to understand and leverage our technology effectively. Key Responsibilities: - Documentation Creation: Write and maintain clear, accurate, and well-structured documentation for our products, including user manuals, API documentation, developer guides, installation instructions, and release notes. -Collaboration with Teams: Work closely with engineers, product managers, and customer support teams to gather technical information and understand new features or changes to ensure documentation is up to date. -Simplifying Complex Concepts: Translate complex technical concepts, processes, and functionalities into easily understandable documentation for both technical and non-technical audiences. -API Documentation: Develop detailed API documentation, including authentication methods, API endpoints, usage examples, and integration guides. Familiarity with tools like Swagger or Postman is a plus. -Version Control and Updates: Keep track of product releases, updates, and new features, ensuring all relevant documentation is updated and aligned with current product versions. -Knowledge Base and Self-Service Support: Create and maintain knowledge base articles, FAQs, and troubleshooting guides to assist customers in resolving issues independently. -Quality and Consistency: Ensure documentation adheres to Onextel style guide and quality standards, maintaining consistency in tone, language, and formatting across all documents. -Process Improvement: Continuously evaluate and improve the documentation processes to enhance efficiency and quality. Stay up-to-date with industry trends and best practices in technical writing. Skill Set -Bachelor’s degree in Computer Science, Engineering, Technical Communication, or a related field (or equivalent work experience). -4+ years of experience as a Technical Writer, preferably in a Saa S, CPaa S, or tech-focused environment. -Strong writing skills with a keen ability to simplify complex technical details and explain them in a user-friendly, clear, and concise manner. -Experience in API documentation and working with tools like Swagger, Postman, or similar technologies. -Familiarity with documentation tools such as Confluence, Markdown, Jekyll, or other content management platforms. -Knowledge of cloud computing, messaging services (SMS, Email, Voice), or communication APIs is a strong plus. -Familiarity with Agile development methodologies and the ability to work in an iterative, fast-paced environment. -Attention to detail with excellent organizational and time-management skills to handle multiple tasks and deadlines. -Excellent communication skills to interact with technical teams, SMEs (Subject Matter Experts), and non-technical stakeholders.

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