Director - Treasury & Payments, Client Services & Delivery

3 weeks ago

Pune, India Jobs for Humanity Full time
Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

Director – Client Services & Service Delivery Executive

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the role:

A leadership position which includes both external client and internal executive engagement, leading a team of ~100 people and managing an expense budget of ~$2M

About the team:

We have 200+ strong domain intensive client facing staff who working in the Treasury & Payments eco-system for our flagship clients, including ~ 100 in India. We support products in On-prem deployments as well as through our own SaaS and hosted offerings.

The Treasury suite of products & related client offerings is in the middle of a major transformation from our heritage products to a new strategic platform creating significant change and a need to provide solutions to the industry to help them on this change.

What you will be doing:

  • Leadership of the GDO team that supports clients across the Treasury industry.

  • Responsibility for driving the strategy of client-centricity and the relentless pursuit of client excellence across the team.

  • Manages teams that execute day to day L1 & L2 application support, drive issue management and lead client engagement via strong governance, reporting and communication.

  • Manages teams that deliver change to clients including, mandatory exchange, software upgrades, and client contractual change budget.

  • Manages teams that contribute to other functional groups like Development and CIO in their execution of problem and change management.

  • Manages teams that deliver solution support and guidance relating to new products/services and changes to existing products/services.

  • Identifies duplication of function across teams and continually working with partner with other teams to simplify operating model and drive efficiencies.

  • Strategically focused on client satisfaction with a detailed willingness to go deep on metrics like Net Promoter Score, Average Open Ticket Age, OSAT and Ticket Backlog trending and drive change thereafter.

  • Leads colleagues who are the primary liaisons for their named clients; responsibilities include effective oversight of client initiatives, the build and maintenance of client relationships and escalation management.

  • Ensures close collaboration with the global CXSD Leadership team to drive improvement initiatives and priorities.

  • Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement. Prepared to influence other parts of the organization similarly.

  • Drives a spirit across the team to identify new business opportunities and to coordinate with appropriate sales personnel to harvest those service and product opportunities.

  • Prepared to continuously coach and develop the inherited leadership team and/or promote and hire new members into it if necessary. Actively encourages career flow.

  • Actively drives a tight interlock with other functional groups and the business unit itself. Demonstrates the behavior that is expected to be mirrored.

  • Will regularly participate in both internal and external business reviews to learn about the strategic direction of the client and business as well as provide valuable insight that allows them to learn from us.

  • Non-standard working hours required at short notice.

  • Occasional domestic and international travel required.

What you bring:

  • Must possess a client-centric mindset and a willingness and ability to drive change.

  • Must demonstrate multiple years of experience within the Capital Markets domain, as an individual contributor and leader.

  • Possesses a broad and/or deep understanding of the operational cadence of our clients.

  • Ideally possesses a familiarity with Treasury (Fund / Private Accounting), Payments and Banking industry.

  • Ideally possesses a familiarity with the FIS product and service suite.

  • Proven track record in managing cross discipline teams, ability to identify best practice operating structure.

  • Displays strong leadership qualities, decision making abilities and strong business judgment.

  • Proven track record of building high-performance teams. Comfortable making tough decisions.

  • Exceptional verbal & written communication skills and a confidence to negotiate and present in high pressure environments.

  • A positive and resilient nature is vital as is an immense work ethic that demonstrates leadership by example.

  • Ability and willingness to operate day-to-day with independence while always focused on mutually agreed objectives.

Education Requirements:

Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you: 

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A broad range of professional education and personal development possibilities – FIS is your final career step

  • A competitive salary and benefits

  • A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass


Array

  • Treasury & Payments Director - Client Services & Delivery Executive

    2 weeks ago

    Pune, Maharashtra, India Jobs for Humanity Full time

    About the RoleWe are seeking a seasoned leader to join our team as a Director of Client Services and Delivery for Treasury & Payments. As a key member of our leadership team, you will be responsible for driving the strategy of client-centricity and the relentless pursuit of client excellence across the team.Key ResponsibilitiesLead a team of ~100 people and...

  • Lead Treasury Solutions Director

    6 days ago

    Pune, Maharashtra, India FIS Full time

    Role OverviewWe are seeking a seasoned Lead Treasury Solutions Director to join our team at FIS. As a key member of our Consulting Services organization, you will be responsible for designing, describing, and managing the Treasury professional services team.About the TeamFIS's Enterprise Treasury services support over 2,000 corporations in more than 40...

  • Practice Director

    3 weeks ago

    Pune, Maharashtra, India FIS Full time

    About the OpportunityThe Treasury Director will be responsible for designing, describing, and managing the Treasury professional services team within the Consulting Services organization.Key responsibilities include ensuring that projects are clearly and sufficiently scoped and designed before commencing build, thereby eliminating questions over...

  • FIS Treasury and Payment Solutions Specialist

    2 weeks ago

    Pune, Maharashtra, India FIS Full time

    About the Role:We are looking for a highly skilled Treasury and Payment Solutions Specialist to join our team at FIS.The ideal candidate will have experience in Client Services Treasury or Payments, supporting clients on financial applications, and working in Banking or Financial Institutions.The successful candidate will provide treasury and payments...

  • Client Services

    5 months ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Client Services

    5 months ago

    Pune, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...

  • Global Payments and Treasury Services Operations Representative

    3 weeks ago

    Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Job SummaryBecome a valued member of our Global Payments and Treasury Services Operations team as a Global Payments and Treasury Services Operations Representative.In this role, you will contribute to the success of our organization by performing a variety of tasks, including:Global Corporate Trust Wire Transfer and Voucher PostingReport and investigate...

  • Practice Director

    1 week ago

    Pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 25 - 50%As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are...

  • Practice Director

    1 week ago

    Pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business AdministrationAs the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...

  • Treasury Analyst

    3 weeks ago

    Pune, Maharashtra, India Forescout Technologies Inc Full time

    What We DoWe provide innovative solutions to address the growing need for IoT security at Forescout Technologies Inc.What You Will DoAs a skilled Treasury Analyst, you will play a critical role in supporting bank portals, global payments, and account reconciliations. Your attention to detail will be essential in escalating payment rejects, resolving...

  • Autocad Designer

    5 months ago

    Katraj, Pune, Maharashtra, India Sunrise Fire Pvt. Ltd. Full time

    Position - Design & Estimation Engineer - Fire Fighting and Fire Alarm Systems BE / Diploma in Mechanical / Piping Engineer. We are looking Design & Estimation engineer who is proficient in design and estimation of Fire Fighting & Fire alarm System, he should be proficient in following systems Hydrant System, Fire Sprinkler System, Various Fire Fighting...

  • Payments Delivery Manager

    1 month ago

    Pune, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Master's Degree Travel Percentage : 1 - 5%Payments Delivery Manager (Payments, Product upgrades)As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our...

  • Payments Delivery Manager

    2 months ago

    Pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Master's Degree Travel Percentage : 1 - 5% Payments Delivery Manager (Payments, Product upgrades) As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and...

  • Senior Lead Treasury Analyst

    4 weeks ago

    Pune, Maharashtra, India FIS Full time

    About the Role:FIS is seeking a highly skilled Treasury Support Lead to join our Enterprise Treasury Client Experience team. As a key member of our team, you will provide exceptional support and troubleshooting services to our clients across the globe.About the Team:Our team is dedicated to delivering world-class treasury and payments solutions to our...

  • Senior Lead Treasury Analyst

    4 weeks ago

    Pune, Maharashtra, India FIS Full time

    About the Role:As a Senior Lead Treasury Analyst at FIS, you will be responsible for providing expert-level support and troubleshooting for our Trax (FIS Payment Hub) clients. This role requires strong analytical skills, excellent communication, and problem-solving abilities. You will work closely with clients across the APJ, EMEA, and US regions to resolve...

  • Business Analyst for Treasury and Trade Services

    5 days ago

    pune, India Atyeti Inc Full time

    Key ResponsibilitiesServe as a Business/Change Analyst for Client Operations, responsible for the requirements and coordination for successful end-to-end delivery of the various strategic and Transformational programs under Treasury and Trade Services (Cash, Cards ,Trade and Liquidity Management)Escalate, manage, and report control issues with transparency,...

  • Business Analyst for Treasury and Trade Services

    5 days ago

    Pune, India Atyeti Inc Full time

    Key ResponsibilitiesServe as a Business/Change Analyst for Client Operations, responsible for the requirements and coordination for successful end-to-end delivery of the various strategic and Transformational programs under Treasury and Trade Services (Cash, Cards ,Trade and Liquidity Management)Escalate, manage, and report control issues with transparency,...

  • Practice Director

    2 weeks ago

    Pune, Maharashtra, India FIS Full time

    About the Role:The Treasury Director position at FIS is a key leadership role that requires a strong understanding of the Corporate Treasury space, financial operational and business processes, and excellent interpersonal and communication skills. As a Practice Director, you will be responsible for designing, describing, and managing the Treasury...

  • Practice Director

    3 weeks ago

    Pune, Maharashtra, India FIS Full time

    About FIS:FIS is a leading provider of fintech solutions, serving nearly every market, company, and person on the planet. Our teams are inclusive and diverse, working together to advance the world of fintech.The Role: We are seeking a skilled Treasury Director to lead our Consulting Services organization, designing and managing the Treasury professional...

  • Business Analyst for Treasury and Trade Services

    6 days ago

    pune, India Atyeti Inc Full time

    Key Responsibilities Serve as a Business/Change Analyst for Client Operations, responsible for the requirements and coordination for successful end-to-end delivery of the various strategic and Transformational programs under Treasury and Trade Services (Cash, Cards ,Trade and Liquidity Management) Escalate, manage, and report control issues with...