Zonal Branch Efficiency Manager

5 months ago


Chennai, India IDFC FIRST Bank Full time

Role/Job Title:  Zonal Branch Efficiency Manager

Function/ Department:  Retail Liabilities

Job Purpose:

We are looking for Zonal Branch Efficiency Manager and manage, drive and monitor branch channel. 

Roles & Responsibilities:

Manage, drive and monitor branch channel for assigned geography as per defined benchmarks Ensure teams are – on boarded & trained to enable customer engagement as per defined S2S protocols. Work with CH, Branches to ensure that BRMs achieve CA portfolio plans in terms of value growth, balance maintenance, transactions activity/ continuity in the account, Service to sales conversion, asset & cc cross sell monitoring and controlling depletion. Increase product penetration thru digital & STP journeys. Drive centralised customer campaigns. Benchmarking with competition, market share and enable process & features USPs.

Education Qualification:

Graduation: Any

Experience: 

5 to 10 years of relevant experience



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