Chat and Mail Process

Found in: Talent IN C2 - 3 weeks ago


Mumbai, India Hemocean Outsourcing Full time


Job Overview


We are looking for a skilled Chat and Mail Process professional to join our team . As a Chat and Mail Process, you will be responsible for handling customer queries and providing excellent customer support through chat and email channels. This is a full-time position based in Malad, Maharashtra, India.


Qualifications and Skills


  • 1-3 years of experience in chat and mail process
  • Excellent written and verbal communication skills
  • Strong customer service orientation
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Attention to detail and accuracy
  • Problem-solving and conflict resolution skills
  • Proficiency in using chat and email systems
  • Knowledge of customer relationship management (CRM) tools is a plus
  • Ability to work independently and as part of a team
  • Flexibility to work in rotational shifts as per business requirements


Roles and Responsibilities


  • Responding to customer queries and concerns in a timely and professional manner
  • Providing accurate information and product support to customers through chat and email channels
  • Assisting customers with product selection, order placement, and issue resolution
  • Building and maintaining strong customer relationships by delivering an exceptional customer experience
  • Identifying and escalating priority issues and ensuring effective resolution
  • Maintaining a thorough understanding of company products, services, and policies
  • Collaborating with cross-functional teams to resolve customer issues and improve processes
  • Documenting customer interactions and feedback for analysis and improvement purposes






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