Chat Process

3 weeks ago

Mumbai, India Expo Job Consultancy Full time

**Job Description and KPI’s: Customer Support Executive (Calling and Chat)**

Role Objective: The Customer Support Executive will be handling all types of calls/ chats with good quality and excellent phone etiquette with good problem solving skills.

Job Location: Chakala, Andheri West

**Responsibilities**:

- Understanding the products and services provided by the company.
- Supporting the customer through Inbound and Outbound calling.
- Resolving customer queries and complaints.
- Providing detailed information to customers.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.
- Good problem-solving abilities.
- Ability to meet deadlines and prioritize tasks.
- Excellent phone etiquette and active listening abilities.
- Should be a quick learner and have an exceptional ability to make decisions

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Ability to commute to chakala Andheri West?

**Experience**:

- total work (preferred)

**Language**:

- English (required)

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