Mail and Chat Process

2 weeks ago

Mumbai Maharashtra, India Hemocean outsourcing Full time

Social Media Escalation desk at Malad-West Mumbai location

Roles and Responsibilities:

- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.

**Salary**: ₹18,720.48 - ₹24,466.99 per month

Schedule:

- Day shift

Application Question(s):

- 6 Month exp mandatory

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

Work Location: In person

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