Chat Process

2 weeks ago

Hinjewadi Pune Maharashtra, India Tech Mahindra Full time

Below is the JD:
Key Responsibilities/ Requirements:
1) Grad/Undergrad with minimum 6 month of experience in Chat process in previous role/s

2) An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel.

3) Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.

4) Excellent communication skills, written and verbal. Problem Solving Skills. Build a logical approach to address problems.

6) Experience of working in live chat processes or customer services or Telecoms industry (desirable)

7) 18 hours/7 days rotational shift.

8) Strictly WORK FROM OFFICE ONLY

9) Good Communication Skills (English Only)
- Job Location
- Tech Mahindra Ltd. Hinjewadi Pune.
- Salary
- 3LPA- 4.2LPA (May offer basis last drawn & experience)
- Working Days
- 5 Days
- Shift
- 18*7 (Rotational Shift /Rotational off)
- Worked Mode
- Work from office
- Both side cab

**Salary**: ₹350,000.00 - ₹420,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Rotational shift
- US shift

Ability to commute/relocate:

- Yerawada, Pune - 411006, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 9891917203

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