Field Application Spec III

3 weeks ago


Chennai, India Bio-Rad Laboratories, Inc. Full time

The Field Application Specialist position will be responsible for:

  • Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives
  • Conduct product application trainings to customers and to internal team members

 

 How You’ll Make an Impact:

  • Provide pre- and post-sales technical application support
  • Provide post-sales technical application support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives
  • Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members
  • Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives
  • Conduct pre-sales product demonstrations and presentations
  • Conduct product application training, including preparing materials required, to customers and to internal staffs
  • Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS
  • Work with manager to devise the yearly application training plan
  • Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved
  • Log in all field visits in SFDC

 

Managing ICCR submissions and monitoring its trends

  • Submit ICCR to Division Technical Support Team timely fashion
  • Ensure that all relevant documentation are in order and traceable
  • Conduct necessary follow up action related to ICCR submission and provide timely communication to the Division
  • Perform organized filing for all ICCR submissions
  • Report ICCR trends on monthly basis

Support workshops/ Exhibitions & Seminars

  • Presentation on specific product applications
  • Prepare materials required for workshop/exhibitions & seminars
  • Manage relationships with key customers

Administration

  • Maintain technical application training files
  • Ensure all instruments used for evaluation are properly accounted for
  • Maintain ICCR files and ensure it is well organized with all relevant documentation are in order and traceable

 What You Bring: 

Professional experience working in clinical laboratory for at least 3 years

  • Excellent written, oral communication and interpersonal skills
  • Total year of experience 10 years
  • Superior presentation and training skills
  • Qualification Degree in Medical Technology or Sciences associated discipline
  • Able to work independently and pro-actively provide feedback
Legal Entity: (IND_3006)Bio-Rad Laboratories (India) Pvt Ltd

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