Field Application Spec III
3 weeks ago
The Field Application Specialist position will be responsible for:
- Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives
- Conduct product application trainings to customers and to internal team members
How You’ll Make an Impact:
- Provide pre- and post-sales technical application support
- Provide post-sales technical application support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives
- Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members
- Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives
- Conduct pre-sales product demonstrations and presentations
- Conduct product application training, including preparing materials required, to customers and to internal staffs
- Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS
- Work with manager to devise the yearly application training plan
- Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved
- Log in all field visits in SFDC
Managing ICCR submissions and monitoring its trends
- Submit ICCR to Division Technical Support Team timely fashion
- Ensure that all relevant documentation are in order and traceable
- Conduct necessary follow up action related to ICCR submission and provide timely communication to the Division
- Perform organized filing for all ICCR submissions
- Report ICCR trends on monthly basis
Support workshops/ Exhibitions & Seminars
- Presentation on specific product applications
- Prepare materials required for workshop/exhibitions & seminars
- Manage relationships with key customers
Administration
- Maintain technical application training files
- Ensure all instruments used for evaluation are properly accounted for
- Maintain ICCR files and ensure it is well organized with all relevant documentation are in order and traceable
What You Bring:
Professional experience working in clinical laboratory for at least 3 years
- Excellent written, oral communication and interpersonal skills
- Total year of experience 10 years
- Superior presentation and training skills
- Qualification Degree in Medical Technology or Sciences associated discipline
- Able to work independently and pro-actively provide feedback
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