Support Engineer

3 weeks ago


Tirunelveli, India Icanio Technologies Full time
Monitor ticketing systems for issues related to data ingestion, processing, and
automation workflows.
● Analyze and resolve issues using SQL, MongoDB, and Postgres queries.
● Perform pre-checks, debug errors, and collaborate with the team for quick
resolutions.
● Use Linux commands for troubleshooting and log analysis.
● Knowledge of AWS Athena is a plus for data query and analysis.
● Communicate effectively with clients and internal teams to understand problem
statements and provide timely updates.
● Maintain accurate documentation of issues and resolutions.

RequirementsStrong understanding of database concepts with hands-on experience in MongoDB,
SQL, and Postgres.
● Familiarity with Linux commands for system and file management.
● Knowledge of AWS Athena or experience with cloud-based querying tools is an
advantage.
● Excellent communication skills and ability to understand and solve problems
effectively.
● Ability to work in a fast-paced environment and adapt quickly to new tasks and
challenges.
● Good organizational and time management skills.
Preferred Qualifications:
● Completed a degree in Computer Science, IT, MBA or related fields.
● Basic experience with ticketing tools (Jira) is a plus.


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