Service Desk Coordinator
5 days ago
**We are Hiring**
Designation : Service Desk coordinator
Experience : Minimum 1 year
Salary : 13k to 18k
Location : Tirunelveli, Bangalore, Madurai
Skills : Good knowledge in Excel
General shift
**Job description**:
- Engineer shift roster has to make based on call / project requirement and engineer training.
- Assign calls to engineers.
- Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
- Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
- Provide technical support to engineers.
- Daily Repeat call reports to be prepare.
- Daily more than one hour call report to be prepared.
- Project planning and follow up until complete.
- MS Office Knowledge (Word, Excel & PowerPoint).
- Responsible for Service Desk Call Flow Management.
**Salary**: ₹13,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Service Desk Coordinator: 1 year (preferred)
Work Location: In person
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