Service Desk Coordinator

5 days ago


Tirunelveli, India Snow Planners And Builders Full time

**We are Hiring**

Designation : Service Desk coordinator

Experience : Minimum 1 year

Salary : 13k to 18k

Location : Tirunelveli, Bangalore, Madurai

Skills : Good knowledge in Excel

General shift

**Job description**:

- Engineer shift roster has to make based on call / project requirement and engineer training.
- Assign calls to engineers.
- Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
- Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
- Provide technical support to engineers.
- Daily Repeat call reports to be prepare.
- Daily more than one hour call report to be prepared.
- Project planning and follow up until complete.
- MS Office Knowledge (Word, Excel & PowerPoint).
- Responsible for Service Desk Call Flow Management.

**Salary**: ₹13,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Service Desk Coordinator: 1 year (preferred)

Work Location: In person


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