Client Relationship

2 months ago

Vadodara, India Visionield Realty Full time
Location: Vadodara Work fromReal Estate Project SiteOffice
Work Type: Fulltime Salary: 2.4LPA to 3.6 LPA inhandPreference: Local Candidate or Openfor immediate relocation to Vadodara Onlylooking for longterm associations & genuinecandidates
Theideal candidate would be the one who is responsible for overseeingand managing the sales activities of the assigned residentialproject. Primary role is to ensure that the sales targets forassigned projects are met or exceeded and appropriate revenuegeneration ishappening.
KeyResult Areas(KRAs):
  • CustomerSatisfaction: Deliver a consistently positive experience to allclients both walkins and through telecommunication enhancingoverall customer satisfaction.
  • ClientProfiling: Effectively qualify and profile clients to accuratelyunderstand their specific needs and preferences related to propertyrequirements.
  • Client Engagement: Increase thenumber of followup visits by engaging clients meaningfully therebybuilding trust and progressing them through the salesfunnel.
  • Sales Contributions: Directlycontribute to meeting and exceeding the sales and revenue targetsby efficiently converting leads intocustomers.

DaytoDayResponsibilities:
LeadManagement:
  • Proactivelycontact leads from digital campaigns to discuss their propertyrequirements including type location budget andtimeline.
  • Qualify leads to determine genuineinterest and potential for purchase.
  • Maintainmeticulous records of all interactions in the CRMsystem.

ClientEducation &Engagement:
  • Educatepotential clients on project features benefits and overall valueaddressing queries to enhance understanding andinterest.
  • Handle objections and persuadepotential buyers to visit the propertysite.
  • Conduct professional site toursemphasizing key selling points and tailoring the pitch to meet theclient s specificneeds.

Communication&Followups:
  • Scheduleand confirm site visits providing directions and ensuringpunctuality.
  • Follow up postvisit to resolve anylingering questions and solidifyinterest.
  • Manage both inbound and outboundcalls ensuring all client interactions are handled with utmostprofessionalism andcourtesy.

ClientProfiling &Revisits:
  • Duringinteractions subtly gather detailed client profiles to tailorfollowup communications and enhance the clients experience withoutmaking it feel intrusive.
  • Organize and confirmrevisits based on client availability ensuring continuity in theengagementprocess.

Data& RecordManagement:
  • Keepprecise and uptodate records of client interactions statuses andstages in the sales pipeline including notes on lost leads using aCRMtool.

Professionalism& CustomerService:
  • Upholdhigh standards of professionalism and customer service consistentlycreating a welcoming and respectful environment for allclients.

sales,customer,customersatisfaction,customer service,realestate,crm,management

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