Development Support Analyst

7 months ago

Hyderabad, India Vistex Full time

Vistex is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information that drive revenue, control costs and increase margins. Our deep industry expertise coupled with in-house implementation, delivery and training services makes Vistex a full solutions resource and consultancy.

Vistex Development Support Analyst will be to coordinate the software issues reported by customers and document the resolutions. This position will have constant interactions with clients.

Responsibilities:

Troubleshoot issues by replicating, debugging, identifying, diagnosing, and resolving second and third level software support issues Interact with customers to ensure problems are clearly defined Assist customers with issues during software installations and upgrades On-call support during product installation/upgrade of customer systems Learn and understand the application products developed by the business Suggest methods for improving efficiency and service to customers and associates Perform other duties as assigned

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

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