Information Systems Engineer

6 months ago

Hyderabad, India New Relic, Inc. Full time
Information Systems Engineer Information Systems Engineer Information Systems Engineer Req ID FY|G&A|#0 Location(s) Hyderabad, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity New Relic’s IT Engineering Team is searching for an Information Systems Engineer who’s passionate about integration, automation and securityWe are seeking an enthusiastic SaaS Administrator who can collaborate with seniors engineers and handle Okta Identity and Access Management (IAM) ideal candidate should possess foundational knowledge of computer networking, experience with Mobile Device Management (MDM) tools such as Jamf and Microsoft Intune, and the ability to collaborate effectively with diverse teams. The candidate will also assist with audits, have familiarity with Jira Software and Jira IT Service Management. What you'll do Assist in managing and maintaining SaaS applications across the organization. Support user and service accounts, including provisioning, de-provisioning, and permission management. Assist in managing and configuring Okta IAM policies for the organization. Support user provisioning, de-provisioning, and lifecycle management through Okta. Help integrate Okta with various SaaS applications. Monitor and troubleshoot Okta-related issues to ensure seamless access and security. Support the configuration, deployment, and management of Macs, PCs and mobile devices using Jamf and Microsoft Intune. Assist in implementing and enforcing security policies. Troubleshoot and resolve basic issues related to device configurations and applications. Assist with troubleshooting wireless devices and APs, VPN and other network issues. Provide support for network-related issues impacting SaaS applications. Work with the security team to help ensure SaaS applications, endpoint devices, and Okta IAM comply with security policies. Participate in security audits and assessments. Assist in implementing security best practices for SaaS applications, devices, and IAM. Help prepare and provide documentation for internal and external audits. Ensure all SaaS applications, MDM tools, and Okta IAM are compliant with audit requirements. Address audit findings under supervision and assist in implementing corrections. Assist in creating tickets in Jira Software and Jira ITSM to support project and service management workflows This role requires Basic familiarity with SaaS platforms and cloud-based services. An understanding of Okta’s integration with other SaaS applications. Basic knowledge of Jamf device enrollment, management, configuration profiles and policies. Knowledge of endpoint security best practices. Understanding of basic networking concepts such as TCP/IP, DNS, and DHCP. Basic scripting skills to aid in task automation. Strong communication and interpersonal skills. Problem-solving abilities and attention to detail. Willingness to learn and grow within the role. Education and Experience: Associate's degree in Computer Science, Information Systems, or a related field. Minimum of 2+ years of experience in information systems engineering or a related field. Bonus points if you have JamF or Knowledge of networking concepts and tools Basic scripting skills Python, PowerShell) 

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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