Guest Experience Manager

4 weeks ago


Jaipur, India Accor Full time

Company Description

Job Description
Mobilizes all the hotel's managers around a common project: implementation of the VOG on a lasting basis.Drives forward an approach that fosters consistency between the different departments. Each hotel represents a single team, a single project.Ensures that all departments deliver and maintain a consistent guest service in a disciplined manner and thus convey an excellent overall image of the hotel. Challenges the heads of department to reach the targets set by the brand and by the hotel. Organizes actions to raise all employees' awareness about Fairmont Brand, Guest experience if necessary for employees and/or their managers.Contributes to changes in working methods at the hotel to bring about greater cohesion between departments and encourages cross-departmental working, and provides support for the introduction of organizational changes.Ensures that the action plans of the VOG remain at least within the allocated budget and at best result in an increase in productivity.Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimized.Drive Leading Quality Assurance Standard adherence across the departments along with Department’s heads and L&D Manager.

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