Guest Experience Assistant

6 months ago

Jaipur Rajasthan, India Blue Beds Full time

**70% of sales generation via direct channels **with **40% higher ADR **than the competition.
TOP 3 TripAdvisor for the past 5 years.

We are looking for an **enterprising individual **with the ZEAL to manage reservations and guest experience in Jaipur.Also develops strategic action plans for hotels to drive measurable, incremental experiences revenue.

WHY US ?

GUEST EXPERIENCE > REVENUE, We are passionate about travel and hospitality, if you are the same, this is the right place

1. Entrepreneurial - its like running your own business

2. Growth - have the chance to first had grow the business & be in a CXO role

3. Learning & Autonomy - learn by doing and get the freedom to implement your ideas

**Responsibilities**:

- A clear understanding of hostel operations & the concept
- Developing SOPs for quality standardisation
- Ensure the constant delivery of excellent guest and customer service.
- Take ownership of the Guest Journey & engagement
- Curate guest experiences in the city and outbound to optimise both revenue and guest experience
- Daily, weekly, and monthly auditing & reporting to senior management
- Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times. - OWN AND SOLVE
- Lead collaborations with content creators & nearby businesses
- Be obsessed with guest experience and operational excellence, everything always has to be on TIME
- Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
- Lead community development of the property and revenue optimisation via the same

Pre requisites:

- A driven individual who is digitally savvy ( any knowledge of digital marketing will be preferred )
- Extrovert with exceptional communication skills ( Knowledge of the youth travel market )
- Passionate about Travel and experiences
- Empathy towards your customers and colleagues.
- Organized with attention to detail.
- Prior knowledge of social media management tools & content creation
- Prior knowledge & experience in working on Channel managers and OTA extranets preferred
- Knowledge of working on CRM software ( EZEE ABSOLUTE, CLOUDBEDS etc )

Industry: Hospitality

Employment Type: Full-time

**Job Types**: Permanent, Full-time

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Jaipur, Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Will you be able to join immediately?
- What was your last drawn salary? (INR/Month)
- What are your salary expectations? (INR/Month)
- How many years of work experience do you have with Property Management Systems?
- How many years of Hospitality experience do you currently have?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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