Associate Process Manager
1 month ago
Customer Operations - Associate Process Manager
India- Pune | Full-time (FT) | Customer Operations | Job ID_
Shift Timings – Flexible 24x7
eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team.
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems.
Customer Operations Associate Process Manager Responsibilities
Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviewsMinimum Qualifications
Overall experience of 4+ years and should be a graduate or post graduate in any specialisation
Preferred Qualifications
- Graduation in Computer Science, Computer Applications or related subjects
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.
-
Associate Process Manager
4 weeks ago
chandigarh, India eClerx Full timeCustomer Operations - Associate Process ManagerIndia- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice ProcesseClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on...
-
Process Associate
4 weeks ago
Chandigarh, India Primefox Infotech Full time**WE ARE HIRING** **Skills Required**: - Excellent English communication skills - No Technical/Sales skills required - Strong Interpersonal skills - Adaptive and quick learner - Good, smooth, calm, enthusiastic communicator **Responsibilities**: - Generating high quality leads following the laid SOPs - Using rebuttal techniques to handle customer’s...
-
Process Associate
7 days ago
Chandigarh, Chandigarh, India Proelio Technologies Full timeWe're looking for an organized and detail-oriented individual to join us as a Process Associate. As the first point of contact for patients, you'll play a crucial role in ensuring smooth and accurate intake processes. Your main responsibilities will include verifying insurance, checking eligibility, and obtaining authorizations for medical...
-
Process Associate
1 month ago
Chandigarh, India SV SOLUTIONS Full time**Full Job Description** **Role: Associate** **Responsibilities**: 2. Responsible for communicating the dispute to client for resolution/ information required. **Job Types**: Full-time, Regular / Permanent **Salary**: +91-XXXXXXXXXX per month Working Hours: 9AM-6PM (Monday to Friday, Saturdays-depending on work load) Must have: English...
-
Process Manager
3 weeks ago
Chandigarh, India eClerx Full timeCustomer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – Manager Specialisation – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically...
-
Process Manager
3 weeks ago
chandigarh, India eClerx Full timeCustomer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_Shift Timings – Flexible 24x7 |Management Level – Manager Specialisation – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically...
-
Process Associate
6 days ago
Chandigarh, India Narang Staffing Solutions Full timeResponsibilities, Skills and Education: - Handling the process between the Transportation company and Client company - Generating income for your company. - Work as a middleman between the companies. - 2 to 3 weeks of training will be provided. - Minimum qualification for this role is Graduation. **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00...
-
International Process
4 weeks ago
Chandigarh, India Eclerx Services Ltd. IT Park Full time#hiringalert We are hiring for Customer Care Associate Process: International Voice / Chat Process Qualification: Must have Graduation Degree Location: Chandigarh **Salary**: 23 CTC take home will be 20,000 Experienced : 25 CTC take home will be 24,000 Age: 18-30 Shift: Night Shift Work Days: (5 Days working) Both side cab facilities nearby...
-
Retail Sales Associate
2 days ago
Chandigarh, Chandigarh, India Brands Bargain Full timeGreets customers and demonstrates excellent customer service skills. - Helps customers select products, answers questions, and shares product knowledge. - Creates or updates customer profile records. - Processes purchases and returns. - Alerts management of potential security issues. - Assists with inventory, including receiving and stocking merchandise. -...
-
Customer Service
6 days ago
Chandigarh, India NextGenTalent Full timeThis is 5 days working with 24*7 process., so shifts will be rotational in nature. Apart from salary, there will be performance linked incentives. **Role - Customer Service Associate (Domestic/International) for both voice and chat process** **Responsibilities** - Take appropriate steps to resolve customer's problems - Communicate effectively and close...
-
Customer Service Associate
1 month ago
Chandigarh, Chandigarh, India Visual info manpower Full time**Technical Support Executive // Customer Care Associate (International Voice Process).** A. Resolving routine problems with products like Wireless Routers, Broadband connection, Telecommunication issues, Smarthome Devices, Gps. B. Meet the high standards of professional conduct, turnaround time and accuracy set by the team. D. Interaction with the USA...
-
Process Associate- Ar
7 days ago
Chandigarh, Chandigarh, India Proelio Technologies Full time**Job description** Proelio Technologies provides comprehensive support functions, comprising dedicated teams for HR, Intake, QA, RCM, IT Support, and FP&A. **Position Summary** **Responsibilities**: - Generate and submit accurate and timely invoices to insurance companies, government agencies, and patients. - Verify billing codes and ensure compliance...
-
Associate Professor
1 month ago
Chandigarh, India HCMI College Full timeWe are looking for Associate professor Hospitality/Management.. Qualification : PhD Work Experience : 8Years **Job Types**: Full-time, Regular / Permanent **Salary**: ₹45,000.00 - ₹65,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Chandigarh, Chandigarh: Reliably commute or...
-
Associate Customer Support
4 weeks ago
Chandigarh, India Wrixty Services pvt Limited Full timeA LEADING BPO COMPANY HIRING CUSTOMER SUPPORT ASSOCIATE - VOICE PROCESS LOCATION - CHANDIGARH, WORK FROM OFFICE ONLY QUALIFICATION - GRADUATE MIN 6 MONTHS BPO EXPERIENCE MUST EXCELLENT COMMUNICATION SKILL IN ENGLISH MUST ROTATIONAL SHIFT, 6 DAYS WORKING SALARY 19K - 21K IN HAND CONNECT HR - 8116252429 **Job Types**: Full-time, Permanent **Salary**:...
-
Operations Associate
1 month ago
Chandigarh, India Cantilever Labs Full time**About Cantilever Labs**: **Overview of the role**: We are looking for a passionate and experienced Operations Associate to join our team! Your responsibilities will include: - Overseeing the day-to-day operations of our project at a partner college. - Being the eyes and ears of our organisation on the ground, ensuring that the program runs smoothly and...
-
Process Coordinator
1 month ago
Chandigarh, India Omelectric.co Full time**Job Title: Process Coordinator** **Fresher are also Apply** **Job Summary**: We are seeking a highly organized and detail-oriented Process Coordinator with strong computer skills and proficiency in Google Sheets. This position requires a proactive and tech-savvy individual who can efficiently manage data, facilitate communication, and drive process...
-
Quality Assurance Associate Iii
4 weeks ago
Chandigarh, India Xerox Full timeCity- Chandigarh- State/Province- Chandigarh- Country- India- Department- Quality Assurance- Date- Thursday, May 18, 2023- Working time- Full-time- Ref#- 20023062- Job Level- Specialist- Job Type- Experienced- Job Field- Quality Assurance- Seniority Level- Associate**Description & Requirement**: **Description & Requirements**: **About Xerox Holdings...
-
Chandigarh, India I way solutions Full timeLocation Mohali Male Female both required,min qualification 12th and above for more information call Ms.Yogini 7696495176 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹23,000.00 - ₹32,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Overtime...
-
Chandigarh, India I way solutions Full timeLocation Mohali Male Female both required,min qualification 12th and above for more information call Ms.Yogini 7696495176 **Job Types**: Full-time, Fresher **Salary**: ₹23,000.00 - ₹33,000.00 per month Schedule: - Rotational shift **Speak with the employer** +91 7696495176
-
Logistics Account Associate
4 weeks ago
Chandigarh, India PGEIN Consulting Full time**LOGISTICS ACCOUNT ASSOCIATE** PGEIN is seeking an innovative Account Executive to manage relationships with our key contracted accounts and proactively offer solutions based on shipping patterns and needs. **Job Responsibilities: -** Partnering within teams and across departments, Account Executives serve as the main point of contact for managing the...
