Customer Service International
4 weeks ago
The Offer
- Join a market leader within Staffing / Executive Search
- Leadership Role
- Attractive Salary & Benefits
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Providing support and resolving technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events requirements
- An obligation to deliver exceptional customer service
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
- Learn and retain a thorough working knowledge of all existing and new processes and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
The Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Staffing / Executive Search industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
- You possess strong analytical skills and are comfortable dealing with numerical data
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client's specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
The Employer
Our client we’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. They are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach.
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