Customer Success Manager
5 days ago
What we want to accomplish and why we need you?
Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.
In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.
To know more about Life-at-Haptik, do check out this ~3.5 minutes video:at Life Haptik What are Haptik's Core Company Values:
Ownership: You ensure things get done, get done on time, and get done correctly.
Perseverance: You are resilient against setbacks, sticking with things until you succeed.
Agility: You are able to adapt to change without losing momentum and vision.
Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfillment.
Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.
What does a typical day look like for a Customer Success Manager?
will have the opportunity to work closely with a variety of clients from top corporates, to fast-growing startups, to top eCommerce and internet companies in India. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization. At Haptik, Customer Success sits at the nexus of sales, platform, UX and product helping to drive company growth and transforming the conversational AI landscape in the world. Customer Success Managers act as consultative business partners to our largest customers, serving as a bridge between their needs and our product. You will be actively tracking and driving ROI for the clients under your management and you will be constantly thinking on doing the things at scale. Do you thrive on consulting closely with clients on their core business objectives? Are you looking for tYou ruly fascinating and inspiring work, where-
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