Customer Success Manager

3 days ago


Mumbai, India One Point Six Technologies Pvt Ltd Full time
We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

The candidate must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Customer Success Manager Responsibilities:

Develop and manage user portfoliosAnalyze customer data to improve customer experienceHold product demonstrations for customersImprove onboarding processesEvaluate and improve tutorials and other communication infrastructureMediate between clients and the organizationHandle and resolve customer requests and complaintsMinimize customer churnAid in product design and product development

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