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Process Associate

4 months ago

Jaipur, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Associate - Customer Care
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities 
• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end-user
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Exhibit a capacity for critical thinking and analysis.
• Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications 
• Graduate (Any Discipline)
• Freshers are eligible
Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer-centric approach
• Excellent proficiency with written English and with a neutral English accent
• You should be able to work on a flexible schedule (including weekend shifts)